National Director, Concierge Care (RN)

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Key Responsibilities

Home Health Build, Launch & Expansion (California)

• Lead the build-out, launch, and scale of private-pay home health services in Southern California, with planned expansion into Northern California
• Act as the architect of the service line, designing care models, workflows, and operational infrastructure from the ground up
• Serve as Administrator of Record for the Southern California home health agency, ensuring compliance with all state licensing and regulatory requirements
• Partner with the President to define and execute market entry strategy, growth roadmap, and long-term vision
• Build foundational elements including policies, SOPs, staffing models, and clinical programs aligned with a concierge standard of care
• Drive patient census growth while maintaining premium service quality and clinical outcomes

National Nurse Registry Oversight

• Provide strategic and operational oversight of the Concierge Nursing Referral Services (CNRS) across all active states
• Evolve and scale the nurse registry model to align with the broader clinical services growth strategy
• Standardize and build upon best practices, quality expectations, and service delivery models across markets
• Partner with regional leaders to drive 1099 clinician engagement, retention, and performance
• Ensure compliance with state-specific nurse registry regulations and mitigate risk

Clinical Leadership & Quality

• Establish and build clinical quality frameworks and performance standards across both home health and registry service lines
• Stand up QA/PI programs, documentation standards, and audit processes from inception
• Partner with DPCS and clinical leaders to ensure high-quality patient outcomes, documentation integrity, and survey readiness
• Lead and personally support state survey readiness and onsite survey activity, including interfacing directly with surveyors as Administrator
• Drive readiness for state surveys, audits, and potential accreditation processes (e.g., CHAP)

Team Building & Leadership

• Recruit and build a high-performing interdisciplinary team (RNs, LVNs, therapists, and operational leaders as the model evolves)
• Develop leadership structure and create scalable org design to support growth
• Foster a culture aligned with company values, emphasizing accountability, collaboration, and excellence

Operations & Growth Enablement

• Partner cross-functionally with sales, marketing, and operations to drive referrals and revenue growth
• Support development of strategic partnerships (e.g., concierge medicine, private physicians, high-net-worth client channels)
• Build scalable infrastructure through technology selection, EMR optimization, and process design
• Monitor financial performance and contribute to budgeting, forecasting, and P&L management

Qualifications

Required

• Active, unrestricted Registered Nurse (RN) license in California
• Eligible to serve as Administrator for a California Home Health Agency (meets Title 22 requirements)
• Minimum 7–10 years of progressive leadership experience in home health, hospice, or related healthcare services
• Demonstrated experience in building or scaling healthcare programs, service lines, or new markets
• Strong knowledge of California home health regulations and compliance requirements
• Proven ability to lead both clinical and operational teams

Preferred

• Experience in private-pay or concierge care models and home health
• Direct experience launching de novo healthcare operations
• Familiarity with nurse registry models and multi-state regulatory environments
• Experience with accreditation bodies (e.g., CHAP, ACHC, Joint Commission)

Leadership Profile

• Builder mindset – energized by creating from zero to one and scaling to maturity
• Entrepreneurial operator – comfortable with ambiguity and rapid iteration
• Operationally rigorous – able to translate vision into structure, systems, and accountability
• Clinically credible – earns trust with clinicians and drives quality outcomes
• Relationship-driven – builds strong internal and external partnerships
• Results-oriented – balances growth with exceptional service delivery

Location & Travel Expectations

• Based in the Los Angeles area
• Regular travel to Palm Desert, CA required during initial build, licensing, and survey readiness phases
• Ability to operate in a hybrid environment, balancing onsite leadership with remote oversight across markets
• Flexibility to travel as needed to support Northern California expansion and national nurse registry operations

Salary $171,000 - $215,000

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance
   

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

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