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National Volunteer Support Associate

salary Salary :

$25.55 - 32.55 hourly

icon building Company : The Young Center For Immigrant Children's Rights
icon briefcase Job Type : Full Time
icon geo-alt Chicago, Il

Job Description - National Volunteer Support Associate


Young Center for Immigrant Children’s Rights invites applications for a National Volunteer Support Associate (NVSA) position to be based in any of the Young Center’s nine offices (Houston, San Antonio, Harlingen, Chicago, New York City, Washington, D.C., Phoenix, Los Angeles, and Grand Rapids). The NVSA will provide local and national administrative support for volunteer programming, including efforts to recruit, screen, train, support, and retain Volunteer Child Advocates. This position also will provide coverage for Volunteer Coordinator (VC) outages across the Child Advocate Program. The NVSA will support several offices, or as required by the Child Advocate Program’s needs. In collaboration with the National Volunteer Program Manager (NVPM), the NVSA will lead national projects, actively engage with the VCs across offices, and centralize certain aspects of the VC role to enhance systems and efficiency nationwide. 

ABOUT THE YOUNG CENTER
The Young Center for Immigrant Children's Rights is a national organization dedicated to protecting and advancing the rights and best interests—safety and well-being—of immigrant children in the United States. The Young Center’s Child Advocate Program (CAP) serves as the federally-appointed bests interests representative for unaccompanied and separated immigrant children in federal custody. Through CAP’s state initiative, we also serve and are appointed by the Superior Courts of New Jersey as independent Child Advocates to children released from federal custody into the New Jersey community. Child Advocates meet with children and learn their stories in order to identify and advocate for their best interests through an interdisciplinary, trauma-informed, and culturally sensitive lens. The Young Center’s Policy Program fights for wholesale reform of the immigration system while pursuing immediate changes in policy and practice that center children’s rights and best interests in all decisions. The Technical Assistance Program, the Young Center’s newest program, offers intersectional expertise and critical resources to advocates and service providers working with immigrant children involved in child welfare and other state court systems.

The Young Center has offices in Houston, San Antonio, and Harlingen, Texas; Chicago, Illinois; New York, New York; Washington, D.C.; Phoenix, Arizona; Los Angeles, California; and Grand Rapids, Michigan. We also serve children through our programs in New Jersey.

DUTIES AND RESPONSIBILITIES
  • Provides coverage and support, as needed, to several Young Center offices performing traditional Volunteer Coordinator tasks, including but not limited to: 
    • Prepares and submits Child Advocate Appointment Forms for new cases 
    • Creates case files and enters data in the Child Advocate Program’s client database 
    • Assists with planning and logistics for Volunteer Child Advocate trainings or events 
    • Supports efforts to recruit and screen prospective Volunteer Child Advocates 
    • Inputs, updates, and maintains information in the volunteer management database 
  • Leads process to centralize certain aspects of the VC role and enhance systems and efficiency nationwide 
    • Serves as a national point of contact for volunteer records, maintains volunteer clearance records in a centralized data system, and ensures all active volunteers have completed required clearances 
    • Runs routine national data reports from the volunteer management database to summarize program metrics or highlight the volunteer’s experiences within the Child Advocate Program 
    • Learns about volunteer management processes across all Young Center program locations and identifies opportunities to enhance volunteer programming in collaboration with the VC cohort, such that the Child Advocate Program’s systems meet programmatic needs 
    • Analyzes data from volunteer satisfaction surveys and recommends potential resources to support national volunteer programming 
    • Supports national education and appreciation events for volunteers nationwide 
    • Attends regular VC cohort meetings and identifies ways to support the VC role 
  • Other duties as assigned.

MINIMUM REQUIREMENTS AND QUALIFICATIONS
  • An undergraduate college degree, or at least two years of post-high school experiences that may include a combination of employment, community organizing, internships, student leadership and/ or volunteer experience 
  • At least one year of experience in the Case Support Associate or Volunteer Coordinator role at the Young Center or a similar role in another organization 
  • Experience coordinating projects to successful completion 
  • Strong interpersonal, verbal, and written communication skills 
  • Highly collaborative and willing to work creatively as part of an interdisciplinary team 
  • Detail oriented with strong organization skills, particularly as it relates to documenting, tracking, colleting, analyzing, and presenting large amounts of data  
  • Able to work independently on tasks and deliverables 
  • Is resourceful and takes a proactive approach to problem-solving 
  • Able to communicate with cultural humility, compassion, and empathy and effectively engage across different cultures, identities, and ethnicities 
  • Proficient in Microsoft Office products, Zoom, Adobe Acrobat, and willingness to learn new technology and/or platforms 
  • Commitment to a comprehensive culture of feedback, including seeking and providing positive and constructive feedback and engaging in productive conversations 
  • Commitment to learn, both as an individual and as part of an organization, and apply diversity, equity, inclusion, and/or anti-racism principles 
  • Bilingual ability (oral and written) in English/Spanish or English/ other languages spoken by the population we serve 

PREFERRED QUALIFICATIONS
Experience—lived, volunteer, or professional—with immigration matters
Experience or familiarity with Salesforce database

PHYSICAL DEMANDS
Physical demands include regular attendance, keyboarding, sitting for long periods (at least 5 hours a day), driving. Ability to use computer, telephone, and copy machine. Ability to travel by plane, car and other conveyances within U.S. Occasional lifting for event setup/preparation.


APPLICATION DETAILS
The Young Center is an "at-will" and equal opportunity employer that does not discriminate in and affirmatively factors diversity into its hiring practices. Young Center encourages applications from all qualified individuals without regard to race, color, creed, religion, gender, sexual orientation, gender identity or expression, age, national origin, ancestry, marital or parental status, pregnancy, citizenship, non-disqualifying physical or mental disability, genetic information, or veterans’ status. Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process; no applicant will be penalized for requesting an accommodation. Please advise in writing of special needs at the time of application.

$25.55 to $28.31 is the standard new hire range for this position ($28.10-$31.14 for those residing in the Los Angeles and DC metropolitan areas; $29.38-$32.55 for those residing in the NYC metropolitan area). Actual wage will vary depending on factors including but not limited to location and experience. The Young Center does not ask for prior pay history from our candidates and our offer-making process is negotiation-free for salaries and benefits. We offer our best possible salary based on relevant experience. The range listed is just one component of the Young Center’s total compensation package for employees. The Young Center provides excellent benefits, including health/dental/vision insurance (employee & dependents) at no cost to the employee, paid vacation, sick time, and a 401(k) plan with employer match.

A criminal background check will be conducted.

Review of candidates will begin immediately and continue until the position is filled. Please apply on the Young Center website with a cover letter, resume and three references. Only complete applications will be considered. We will only respond to job-related inquiries sent to [email protected]. Questions submitted through social media or other channels will not receive a response.

To learn more about the Young Center’s work, please visit www.TheYoungCenter.org.
 
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