Native Application (iOS/Android) Support Engineer

Monitor iOS and Android application performance in production and respond to incidents promptly Investigate and resolve application issues including crashes, API failures, and UI/UX bugs Collaborate with iOS developers to reproduce and fix bugs quickly Provide detailed root cause analysis and create incident reports Manage deployments, version releases, and hotfixes in coordination with the DevOps team Maintain logs and observability tools to identify bottlenecks or outages Ensure app stability, especially post-deployment and after app updates Communicate with customer support teams to address user-reported issues Work on automating alerts and improving observability metrics for mobile apps Maintain compliance with App Store policies and assist in app resubmissions if needed 5+ years' experience in iOS development and/or production support roles Strong understanding of Swift, Xcode, and iOS app lifecycle Familiarity with monitoring tools like Firebase Crashlytics, Sentry, New Relic, or similar Experience with RESTful APIs, JSON, and debugging tools Good problem-solving and analytical skills Excellent communication and cross-functional collaboration abilities Familiarity with CI/CD processes and release pipelines for iOS Experience working with ticketing tools like Jira or ServiceNow Exposure to tools like Splunk, or AppDynamics, TestFLight, XCode, Apple AppStore, Google Play console, Basic understanding of Android/mobile architecture (for cross-functional support) Knowledge of GIT, Jenkins, and other versioning/build tools Familiarity with Agile/Scrum methodologies