Navan Pro Consultant

About the Role
The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel.

What you’ll do
Service Expectation

• Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation.


• Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M


• Ability and willingness to service different client industry sectors across the wider business


• Demonstrate innovative thinking and provide a consultative approach


• To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service


• To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology

Operational Excellence

• Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team


• Pro-actively build meaningful and long-lasting relationships both internally and externally


• Always exceed client’s expectation


• Identify and implement opportunity to add value to each booking


• Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)


• Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences


• Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result


• Monitor all bookings for further saving opportunities up until completion of the trip


• Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience


• Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)


• Monitor all bookings for further saving opportunities up until completion of the trip


• To be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintained amongst the team


• To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings


• Demonstrate proactive thinking when providing travel solutions


• Able to provide cost effective solutions across all aspects of travel


• To always comply with the client policies and guidelines


• Achieve SLAs for all accounts


• Regular interaction with overseas colleagues


• Apply Quality Control procedures and processes in line with company and GREC requirements

What We’re Looking For

• Previous VIP experience is preferred


• Skills assessment results will be considered


• Exceptional telephone manner and written skills


• Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines


• Has a proven record of experience in a core business travel environment


• Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus


• Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings


• Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins


• Knowledge of Low-Cost Carriers in the market and their different products available


• Fully conversant with various rail, black car, LCC, OTA booking systems


• Have a ‘team player’ approach to an office environment


• Experience in using MS software packages


• Ability to build an exceptional rapport with all clients


• Excellent attention to detail


• Have an enthusiastic approach and willingness to learn attitude


• Independently commit to attend and complete all relevant training


• Achieve individual and team-based business objectives