Navigation Assistant_

Evergreen Health
The Navigation Assistant provides health insurance enrollment assistance and education for patients living with, or at risk of acquiring HIV/AIDS in the agency’s HIV Insurance Enrollment Program (HIEP) grant. The Enrollment Specialist’s dual goals are to empower individuals to seek, access, and receive medical care and prescription drugs at little to no cost, and to ensure patient services will be reimbursed, enabling providers use the revenues to develop program capacity to meet the needs of the uninsured HIV population. The Enrollment Specialist works with the Program Enrollment Coordinator toward developing the quality and effectiveness of the program activities to ensure that annual program objectives are met. The Navigation Assistant will provide services across Niagara, Erie, Chautauqua, Cattaraugus, Allegany, Wyoming, Genesee, and Orleans County and is responsible for the following services conducts outreach and engagement efforts, assists patients in self-advocacy and self-management, accompanies patients on clinical and supportive service appointments, and assists the Case Manager and Health Experience Coordinator during specified interventions and health education sessions. The Navigation Assistant reports directly to the Supportive Services Director, who in conjunction with the Senior Director for Supportive Services, determines the specific responsibilities of the position. These responsibilities may be revised, as necessary, with proper notification and training provided, where appropriate.
Essentials Functions:
+ Assists with development of the annual outreach plan, which includes face-to-face meetings, tabling events, and other goals and objectives for reaching the target population.
+ Conducts outreach according to strategies identified in the annual plan, grant work plan and the enhanced outreach model.
+ Works with participants to link them to care coordination and HIV medical care; assists participants with appointment reminders when needed; accompanies participants to appointments if needed.
+ Reaches out to patients who are not engaging with the Case Manager and Health Experience Coordinator in order to re-engage them in care. This outreach could include activities such as sending letters, conducting home visits, or meeting patients at a medical appointment.
+ Positive attitude and ability to work well in a team environment.
+ Ability to utilize personal and/or public transportation for patient services activities including accompanying/transporting patients when necessary and attending outreach events.
+ Ability to handle Protected Health Information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
+ Uphold Evergreen Health’s Core Value and Harm Reduction principles.
+ Demonstrate personal integrity and responsibility.
+ Demonstrate an awareness of and sensitivity to the issues that underserved populations, people living with HIV and people who use drugs face, including health disparities that affect people of color at a disproportionate rate
+ Conducts program orientation with patients new to the program or those that are reluctant to accept services.
+ Documents all outreach and linkage activities on program forms and in Medent according to program procedures and within required time frames; completes all required reports.
+ Tracks progress in accomplishing work plan goals; identifies barriers where goals are not being met and communicates them to the Director.
+ Assists with production of promotional items, brochures, fliers and other program literature that support and enhance outreach strategies.
+ Develops and maintains relationships with other community organizations to increase opportunities to reach the target population.
+ Collaborate and support the team members to ensure a patient-focused approach to care
+ Enters data timely and accurately to promote patient care delivery and participates in ongoing QI/QA activities and training to improve patient experience and increase data quality where needed. Maintains and protects sensitive information in enterprise systems and uses/shares data in compliance with Information Governance and Security Policies.
+ Attends initial orientation, completes required annual trainings, and other trainings to strengthen skills and improve program outcomes .
+ Actively checks work emails, reads all company communications and stays up to date with organizational and department specific announcements.
+ Adheres to policies regarding working hours, break periods and proper use of the ADP payroll and benefits system.
+ Maintains adherence to Evergreen Health Services Corporate Compliance policies; promptly reports any violations to their supervisor, the Corporate Compliance Officer, or anonymously to the Corporate Compliance helpline at: (716) 541-0663.
+ Other duties as requested.
Qualified candidate: must be able to communicate clearly and effectively in writing and verbally; Fluent in reading, writing, and speaking English (Spanish a plus).
Job type: Full-time
Required education/experience: High School diploma or G.E.D. preferred. Personal or professional experience with HIV/Aging communities; sensitivity to HIV/AIDS, addiction and LGBT issues, essential.
What Evergreen Health Offers You:
+ Multiple comprehensive medical health insurance plans for you to choose from
+ Dental and Vision coverage at no cost to you
+ Paid Time Off package that equals 4 weeks of time in your first year
+ 403b with a generous company match
+ Paid parking or monthly metro pass
+ Professional development opportunities
+ Paid lunch breaks