Navigator of Services

We're pleased to announce an opportunity for the position of Navigator of Services, within the Community Services department.

Location: Colville, WA

Status: Full-Time

Wage Range: $21.65-$23.42

Click Here for full job description.

Position Summary:

The Navigator is often the first point of contact for participants, community members, system partners, and other guests at Rural Resources. This position uses trauma-informed communication and de-escalation strategies to provide information and support to assist program participants to locate, connect, engage, and stay involved with the services they need to achieve their goals. This position will serve as the navigator to guide individuals across different programs, agencies, and organizations.

Using a trauma-informed approach, Navigators will be responsible for the coordination and delivery of essential services to program participants. This position requires working independently and in a collaborative environment to establish trusting relationships with program participants and cooperative relationships with other service providers.

Benefits Information

• Medical and Dental insurance options for employees and families
• Vision and Life insurance as well as other auxiliary insurance options
• 403(b) retirement plan with up to 6% matching contribution
• Health Savings Account and Flexible Spending Account options
• 8 hours paid vacation per month during first year of employment
• 8 hours paid sick leave per month
• 12 paid holidays per year

GENERAL RESPONSIBILITIES:

• Warmly greet and welcome all guests, in-person or on the phone, with a positive, helpful attitude
• Complete the initial interview with program participants and their family to assess eligibility and need for services.
• Provide empathetic and trauma-informed crisis intervention and support to individuals.
• Remains current on agency and community-based resources.
• Contact and make referrals to other agencies and services
• Maintenance of confidential client information in agency database.
• Collaborate and coordinate with social service agencies, local governments, faith-based communities and others community partners.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions (general responsibilities).

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the impact of trauma and poverty.
• Thorough knowledge of all available programs at Rural Resources Community Action
• Knowledge of federal, state, and local policies, procedures, and regulations applicable to program areas.
• Knowledge of assigned programs, principles and practices and thorough knowledge of contractual obligations regarding service delivery of assigned program(s).
• Ability to communicate effectively and empathetically, both orally and in writing, with diverse populations and groups.
• Ability to develop and implement short and long-range plans to meet program and participant needs.
• Ability to establish and maintain effective working relationship with agency staff, community partners and general public.
• Ability and willingness to maintain strict client confidentiality.
• Comfortable using a computer and all programs within the Microsoft Office Suite.
• Ability to stay calm and empathize with program participants when they are upset.
• Ability to give full attention to what social service clients are saying, understand the points being made, ask questions, and not interrupt inappropriately.

REQUIRED EDUCATION OR EXPERIENCE:

A Bachelor’s degree in related area of study; two years experience working for a social services agency;

or

Any combination of education and experience which would provide the applicant with the desired skills, knowledge and abilities required to perform the job.

REQUIRED CERTIFICATION AND LICENSES:

• Must have reliable transportation.
• Acceptable completion of a criminal history background check.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, and keyboard reach.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required, up to 40 pounds.
• Ability to uphold the stress of traveling.
• Regular, predictable attendance is required.

The work environment characteristics described are what is encountered while performing the essential functions of this job.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period.

*To support operational needs and compliance requirements, this position is expected to be performed within the State of Washington.

Additional wage progression may be available over time under the organization's established compensation structure. The full established pay scale for this position is $21.65 - $57.73; however, placement above the starting wage range is not available at hire.