Neighborhood Relationship Manager

Ombudsman Specialist/Neighborhoods Relationship Manager

Description - External 

Salary: $67,000.00 - $80,595.00

Posting expires:10/20/2026

The Ombudsman Specialist/Neighborhoods Relationship Manager provides specialized support to the Ombudsman of Neighborhoods and serves as a liaison.  

Key Roles   

• Attend NPU and Neighborhood Association meetings.  

• Receives referrals for escalations and issues requiring Ombuds services.  

• Shuttles concerns to Ombudsman of Neighborhoods, Departments, etc.  

• Partners with Ombudsman of Neighborhoods to shuttle diplomacy, develop solutions and paths to conciliation.  

• Provide resource referrals and recommendations.   

• Serves as a confidential point of contact for the intake of concerns and inquiries.  

• Spearheads dashboard and manages outgoing correspondence to NPU’s and Neighborhood Associations.  

• Operates within the protocol, role, and function of an organizational Ombuds according to the practices of The International Ombudsman Association and US Ombudsman Association.   

Knowledge, Skills & Abilities 

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. 

• Knowledge of neighborhoods and communities in Atlanta.  

• Knowledge of best practices for neutrals and organizational ombudsman protocols. 

• Knowledge of the best national practices for community engagement.  

• Ability to manage complex projects and work with a team to achieve results. 

• Strong verbal, written and presentation skills. Ability to work collaboratively to arrive at constructive solutions. 

• Knowledge of marketing and communication software (i.e., Adobe Creative Suite). 

   

Qualifications - External 

Bachelor’s degree in liberal arts, urban planning, public administration, or related field (Equivalent professional experience may be considered for substitution for the required degree on an individual basis). 

3-5 years of community engagement or constituent service experience.  

Preferred Education & Experience 

Master’s degree in liberal arts, counseling, urban planning, public administration, or related field. Direct experience in community development and outreach. 

5-7 years of progressive project management experience.