Network Administrator

Role Overview

This position is responsible to provide technical support to customers and technicians for all facets of IP/Video equipment.

Key Responsibilities

• Provide first level contact and convey resolutions to customer issues.
• Properly escalate unresolved queries to the next level of support.
• Track, route and redirect problems to correct resources.
• Update customer data and produce activity reports.
• Walk customers through problem solving process.
• Follow up with customers, provide feedback and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Provide on-call support for UAS customers as assigned.
• Responsible to complete paperwork, data entry, and unit configuration associated with video equipment installations and service calls in an accurate and timely manner.
• Ability to complete non-help desk/support projects as needed.
• All other duties as assigned.
• Three years of technical support work experience or equivalent experience
• Position requires extensive use of PC for brief and extended periods of time depending upon project.

Qualifications

• Three years of technical support work experience or equivalent experience.

Work Requirements

• Position requires extensive use of PC for brief and extended periods of time depending upon project.