Network Administrator

The Network Administrator is responsible for the installation, configuration, maintenance, operations and security of administrative and supported-client information systems, including file servers, networked data storage, application software, data communication devices, disaster recovery utilities, networking projects and general help desk duties.

KEY RESPONSIBILITIES:

1. 
   Install, configure and maintain servers, server operating systems, networked data storage, network application software and data communications devices


2. 
   Implement, maintain, and update security measures to ensure the integrity of company data resources and prevent unauthorized access to network systems


3. 
   Implement disaster recovery systems and develop procedures to ensure reliability of company data resources and recovery in the event of a catastrophic event


4. 
   Diagnose and resolve problems and concerns associated with implemented information systems, network software applications and peripheral devices reported by academic and administrative users


5. 
   Coordinate with supported end-users to evaluate information system requirements and develop hardware/software solutions to provide required services


6. 
   Collaborate with the department staff to analyze, design, research equipment options and develop technical specifications for network topologies and configurations


7. 
   Maintain an accurate inventory of information system servers, data storage devices, and installed software; ensure that software license agreements are current and accurate in accordance with company policy


8. 
   Advise the Service Team/NOC Manager of technical issues and consult with vendor support agencies to resolve problems and determine equipment requirements


9. 
   Acquire and maintain the requisite technical skills to perform systems management and network operations activities in support of company data processing and network communications


10. 
    Develop and maintain operational, procedural and informational documentation for enterprise information systems, implemented security measures and disaster recovery procedures


11. 
    Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision


12. 
    DAILY time entry accounting for at least 9 hours in the form of Resolution Notes in Service Tickets


13. 
    Monthly billing should be at least 75% or more of a typical month of about 170 hours available


14. 
    Execution and conclusion of projects on-time and/or successful management of client expectations when targets cannot be met


15. 
    On-going commitment of self-training to preserve professional viability.


16. 
    Help desk services to clients as needed

QUALIFICATIONS:

1. 
   Engineer with minimum two years’ experience


2. 
   Minimum two (2) years’ experience - Active Directory Support, Microsoft Windows and Windows Server Support, 365 - Exchange, Sharepoint, Intune, Entra, and more parts of the 365 ecosystem


3. 
   Minimum two (2) years’ experience - Cisco Switching/VLAN/Routing/Firewalling Support


4. 
   Minimum two (2) years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support


5. 
   Minimum two (2) years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support


6. 
   Have multiple certifications, high aptitude level. The following certifications are preferred: MCSA/MCITP, CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+

SKILLS & KNOWLEDGE:

1. 
   Basic computer and operating system knowledge


2. 
   Interpersonal skills: such as telephony skills, communication skills, active listening and client-care


3. 
   Ability to multi-task and adapt to changes quickly


4. 
   Technical awareness: ability to match resources to technical issues appropriately


5. 
   Service awareness of all organization’s key IT services for which support is being provided


6. 
   Understanding of support tools, techniques, and how technology is used to provide IT services


7. 
   Typing skills to ensure quick and accurate entry of service request details


8. 
   Self-motivated with the ability to work in a fast moving environment

BENEFITS:

1. Health Insurance

2. Dental Insurance

3. Vision Insurance

4. Life Insurance

5. 8 Paid Holidays

6. Paid Sick/Vacation

7. SIMPLE IRA w/3% match

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees within this class.

ACCOMODATIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.