• Configure, upgrade, and troubleshoot IT infrastructure equipment, applications, and databases for the purpose of maximizing performance, security, and reliability.  (E.g. servers (physical and virtualized), backup systems, phones, radios, site security (cameras and access badging), and active directory.) 

• Support users/user groups on all aspects of user-reported problems, including software, hardware, and peripheral equipment. This level of support requires SMEs (Subject Matter Experts on different applications).  

• Manage issues utilizing established tracking processes including recording of issues, initial troubleshooting, assignment and escalation of issues, and closure/follow-up to resolution.  

• Participate in site safety programs, emergency response, and turnaround execution. 

• On-call and after-hours support of site users. 

Incumbent Attributes:   

• Education:  Bachelor’s degree (Information Technology/Computer Science) or its equivalent in a related field is typically preferred.  Network certifications such as Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), CompTIA Network+ are desired.   

• Years of experience: 5+ Years of related professional work experience may be preferred to complete all essential job functions. 

• Other unique job relevant attributes: Strong foundational knowledge in information technology, including Cisco equipment and Windows servers.  Knowledge about software defined networks (SD-WAN) preferred.  Knowledge about Microsoft’s Azure cloud / M365 environment preferred.  On-call and support outside of business hours may be required.  Safety training may be . 

• Communications and Interpersonal Skills: Demonstrated ability to communicate complex and technical issues to diverse audiences, orally and in-writing, in an easily understood, authoritative, and actionable manner.  

• Complexity: Applies technical and analytical thought processes to unique and novel challenges.  

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In addition to base pay, an incentive program is available to all full-time employees, and a comprehensive benefits package including two medical plan options, a health savings plan with a company contribution and a match, dental and vision benefits, a well-being incentive program, 401(k) Plan, life and disability insurance, paid time off programs and much more!

For more detailed information on the CF programs, please visit our Total Rewards website at: https://cftotalrewards.com/

FMLA:

https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

Employee Polygraph Protection Act

https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

• Employees in Canada can learn more about their rights by viewing the “Canadian Human Rights Act”.

If you need any assistance seeking a job opportunity at CF Industries, or if you need reasonable accommodation with the application process, please call 847-405-2400 or contact us at [email protected].

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