Network Administrator/Engineer

COMPANY DESCRIPTION:

Union Rescue Mission (URM) is a 501(c)(3) nonprofit organization located in the Los Angeles Metropolitan Area. We are dedicated to serving men, women, and children experiencing homelessness and providing comprehensive emergency and long-term services to help them escape the dangerous streets of Skid Row. Established in 1891, URM is now one of the largest rescue missions of its kind in the United States and the oldest in Los Angeles. Join us at Union Rescue Mission as we bring hope and share the compassion of Christ to those devastated by homelessness.

POSITION SUMMARY:

The Senior Network Administrator/ Engineer is responsible for the planning, implementation, maintenance, and support of the Union Rescue Mission's server and network infrastructure. 

CORE WORK PRINCIPLE: 

Colossians 3:23 is the foundation of URM’s standard for employment, “Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people.” The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas.

ESSENTIAL FUNCTIONS:

•  Identify, plan, and implement systems automation for increased efficiency and identify solutions to improve IT services.
• Manage a Microsoft on-premises enterprise network.
• Configure SNMP probes for all sites (ConnectWise Automate), monitor the detailed status of network devices and monitor and report the status of all UPS units.
• Purchase, configure, and deploy Cisco switches (Cisco Network Assistant); use PuTTY to configure Cisco switches; and crimp, pull, and tone CAT5e/6 cables.
• Monitor servers and desktop endpoint protection (Sophos).
• Support all URM site needs as necessary by reviewing field infrastructure and proactively planning with Help Desk Technicians to ensure compliance.
• Ensure that tickets for all URM sites are entered and managed in URM Incident Management System and completed in a timely manner.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Responsible for the maintenance, configuration, and reliable operation of computer systems, networks, servers, and virtualization.
• Troubleshoot incidents include but not limited to Desktop Applications, Networks, Internet connectivity, Voice, and Video. 
• Help manage RingCentral VOIP system (cloud based).
• SonicWall: Configure, deploy, and monitor 40+ access points.
• Unifi: Configure, deploy, and monitor 35+ access points and switches.
• Fulfill LAPD video requests (Vitek Camera System) and maintain more than 100 video cameras (coaxial and POE).
• Monitor 20 virtual machines (VMware). 
• Assist the IT staff and HR department with a smooth user onboarding/offboarding process by designing badges (Symmetry v8.0.2) and creating/disabling employee accounts (Mission Tracker).
• Configure proximity cards for elevator and door access throughout the DTLA building.
• Train service coordinators to use A/V equipment & support boardroom events.
• Take ownership of projects and provide updates to IT management in a timely manner.
• Assist end users with routine technical requests and requirements, and document processes used to resolve issues.
• Assist in the maintenance of hardware and software inventory.
• Conduct other tasks and projects assigned by the I.T. Consultant/ Director of Technology.
• Commitment to URM's mission, vision, and core values. 
• Encourage guests in their faith and growth in Jesus Christ.

PHYSICAL DEMANDS:

• In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to allow differently able individuals to perform the essential functions of the job.
• Must be able to see, hear, speak, and write clearly to communicate with employees and/or others. 
• Required manual dexterity for occasional reaching and lifting objects, and operating office equipment.
• Must be able to lift 50 lbs. 
• Travel to meet accountabilities, as required.

WORK ENVIRONMENT:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to allow differently able individuals to perform the essential functions of the job within the environment.

• The office is clean, orderly, properly lit, and ventilated. 
• Noise level is considered low to moderate.

EXPERIENCE, EDUCATION AND LICENSURES:

• Bachelor’s degree in information technology, Information Systems, Computer Science, or in a related field, or equivalent experience. (Graduate Degree, a plus.)
• Minimum 5 years of experience working in IT operations. 
• Understanding of the business impact of different solutions and ability to assess the impact and communicate the tradeoffs between business needs, technology requirements, timelines, costs, and risks.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be familiar with Microsoft Enterprise Admin Centers such as Microsoft 365 Admin Center, MS Azure Active Directory Admin Center, MS Exchange Admin Center, MS SharePoint Admin Center, Microsoft Teams Admin Center, and CCNA proficient.
• Strong experience with VMWare
• Experience with firewalls (SonicWall), switches (Fortinet, Cisco, and UniFi), and wireless networks.
• Sound and up-to-date understanding of computer systems, networks, telecommunications, data, and storage systems.
• Experience implementing solutions and management of Microsoft 365, client management systems (MissionTracker), and POS Systems (ThriftTrac) in a multi-site environment.    
• Strong interpersonal, communication, and leadership skills.
• Excellent written and verbal communication.
• Problem-solving and critical-thinking skills.
• Ability to explain highly technical concepts in simple terms.
• Good research and analysis skills.
• Excellent knowledge of technical management, information analysis, and computer hardware/software systems.
• Expertise in data center management, cybersecurity, and data governance.

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