Network Analyst

Location: Brainerd, MN, not eligible for Remote

The primary duty of the Network Analyst is application of system analyst techniques and procedures including consulting with users to determine hardware, software, or system functional applications.  To design, develop, document, analyze, create, test, and modify network and computer systems for CTC.  Oversee network outages and take appropriate measures to ensure the outage does not repeat.  Maintains and troubleshoots voice services in Class V and wholesale switching. Monitors Class V and wholesale switching alarm reporting and responds accordingly. Monitors the quality of service, EAS, special circuits and other subscriber carrier services.  

Reports To:       Network Manager

FLSA Status:    Exempt

Requirements

*In addition to the above, this position will perform other work related duties as assigned.  These tasks do not meet the Americans With Disabilities Act definition of essential job functions and are usually less than 5% of time spent.  However, these tasks still constitute important performance aspects of the job.

CTC MISSION: 

To empower our members, employees, and communities through exceptional service and life changing technology solutions for a sustainable future.

CTC VISION: 

Through technology leadership, smart growth, and community engagement, our cooperative will demonstrate extraordinary focus to positively transform those we serve.

Job Family:

This position has four distinct levels within the family of positions.  These levels include Lead Network Analyst, Network Analyst III, Network Analyst II, Network Analyst I. All levels of this job family will be cross-trained and work as a team to service the responsibilities placed on the group in its entirety.

Network Analyst Lead:  This position will perform at the highest level of the job family and will oversee the Network Analyst III, II and I day-to-day functions.  The Network Analyst III, II and I will report to the Network Analyst Lead on any network design or implementation discussions; all network development and all network maintenance's that need to be completed or scheduled.  New or ongoing projects will be assigned to Network Analyst III, II and I by the Network Analyst Lead.  The Network Analyst Lead will maintain a high level of communication on a daily basis and will meet with the Network Manager weekly to discuss all network design, implementation, maintenance's and any new or ongoing projects for approval before implementation.  The Network Analyst Lead will perform Network Analyst III functions in addition to the Lead job requirements. 

Network Analyst III:  This position serves as an experienced Network Analyst.   The Network Analyst III position will focus on the design and deployment of the overall network infrastructure and services. 

Network Analyst II:  This position will be a liaison between design/project activity and daily support needed to maintain the network and customer issues. The responsibility to oversee the daily support and make sure that all items are addressed and resolved also falls on this position.

Network Analyst I:  This position will support the day-to-day escalation requests to the department and provide feedback into the design and provisioning process.

Supervision Received:  

The Network Analyst Lead works under the direction of the Network Manager and/or Senior Management.

Supervision Exercised:  

None.

Knowledge, Skills & Abilities:

• Knowledge of computer operating systems.


• Knowledge of current Microsoft Windows versions.


• Linux/Unix knowledge would be beneficial, but not required.


• Desired skills and knowledge of telecom network transport and access systems.


• Knowledge of the OSI (Open Systems Interconnection) model


• Knowledge of ISP network delivering voice, data, and video services.


• Knowledge of best practices for security, maintenance, backups, and all proactive aspects of network maintenance.


• Knowledge of ISP routing and switching.

Knowledge of Internet and network technologies, languages, and platforms such as:

• Ethernet


• FTP, SCP, Secure FTP


• Email


• HTTP, HTTPS


• Networking, infrastructure, routing, and protocols (OSI Model)


• Network Security


• Network Disaster Recovery


• Redundant Network Design


• TCP/IP


• IPTV


• QoS


• OSPF, ISIS, BGP, and other routing protocols


• Spanning Tree and other loop prevention technologies


• SSL and TLS


• VPN


• VLANs


• QinQ


• SIP and H.248


• Link aggregation technologies, including LACP, multichassis LAG, and multihoming


• Firewalling


• Fiber optic access, including current PON technologies

Other:

• Knowledge of telecommunications industry.


• Knowledge of SONET, Ethernet, and IP transport systems


• Knowledge of digital switching and Soft Switch technologies. TCP/IP Protocols, routing, and testing methods.


• Considerable knowledge of English, spelling, arithmetic and vocabulary.


• Considerable knowledge of modern office practices, procedures, and equipment.


• Considerable ability to communicate well with a positive and friendly manner, both orally and in writing.


• Skills in prioritizing and completing multiple projects.  The ability to be well organized and accept responsibility for and work under occasional stressful situations with frequent interruptions.


• Considerable skill in communicating expectations with requests and projects and following through to completion.


• Skill in analytical thinking for identifying problems and resolutions.


• Ability to follow written and oral instructions.


• Ability to communicate with coworkers and various business contacts in a professional and courteous manner.


• Ability to read an interpret documents such as schematics, blueprints and circuit diagrams.


• Considerable ability to maintain efficient workflow.


• Ability to pay close attention to detail and the ability to maintain memory for and attention to details.


• Considerable ability to establish and maintain effective working relationships with other employees, the general public and to deal with public relations problems courteously and tactfully.


• Must understand and adhere to certain policies:


• Ability to maintain confidentiality.  Protect the confidentiality of customer’s financial information.


• Working ability to make decisions in accordance with established company policies and procedures.


• Ability to effectively function as a team player in a team atmosphere.


• Must obtain and then maintain working knowledge of company products and services.


• Knowledge of industry regulations.

Education and Experience:

Network Analyst I – A.A. or technical certificate in computer science or equivalent.  Three or more years of experience and/or education.    

Telecommunications experience is desired but not required.

Valid Minnesota drivers’ license and good driving record.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to see; hear; talk; grasp; feel and finger equipment to complete assigned job tasks.  This position requires prolonged periods sitting at a desk and working on a computer.  The employee is regularly required to be able to lift, climb, stoop, kneel, pull and push. The employee frequently must be able to lift up to 25 pounds. 

Travel:

Some travel may be required for the purpose of meetings and trainings.  Overnight travel may be required if traveling outside of CTC’s existing service area.  

Supportive Relationships:

Internal - All employees should work together toward a common goal of continued progress of the company.  The employees shall attempt to maintain pleasant working relationships with those in their own and other departments.

External – Employees shall remember that quality service is the only reason that the company is in existence.  To the individual customer, that employee is CTC.

Work Environment:

While performing the essential duties of this job, the employee is regularly exposed moderate noise (i.e. business office with computers, phone, printers, light traffic); ability to work in a confined area (i.e. office cubicle); and ability to sit a computer terminal for an extended period of time.

This factor measures the surroundings and physical conditions under which a job must be done and the extent to which those conditions make the job disagreeable.  Consider the presence and relative amount of exposure to dust, dirt, heat, fumes, contaminants, cold, noise, vibration, wetness, etc.

• Good working conditions with the absence of disagreeable conditions.

Note:  The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Key Responsibilities

Network Design & Maintenance 30%

1. Designs, maintains, troubleshoots and implements network to support current and future service needs.


2. Designs, implements, maintains, and upgrades planning of the CTC network infrastructure and internet related services and systems.


3. Maintains communications with all levels of CTC as to the needs and status of the CTC network systems.


4. Supervision of network equipment physical organization.


5. Maintain and manage corporate servers and any servers necessary to the operation of the Network and network services.


6. Maintains network systems in a data center environment including software voice switching.


7. Monitors circuit connectivity to ensure the highest quality of services are provided for all voice related services.

Network Security & Reliability 25%

1. While performing all job functions Network Analysts must continually use their best discretion in order to protect the integrity of all CTC data servers, routers, authentication systems, software and other data systems.


2. Designs, tests, and implements best practices security procedures.


3. Designs, implements, and updates recovery plan and practices.


4. Design, manage and maintain backups for Network infrastructure and servers.


5. Develops procedures for adding and supporting internal and external users.

Network Upgrades 20%

1. Research, develop and test all maintenance, software, hardware, and upgrades for network systems.


2. Researching, designing, developing, and testing all maintenance, software, hardware, and upgrades for video systems.

Technical Support 15%

1. Supports internal staff and customers issues through appropriate escalations, troubleshooting and maintenance.


2. Supports corporate users with their equipment, network, wireless phones and communication devices. Provides technical support to both internal and external users as needed.

Other Responsibilities 10%

1. Due to rapid changes and advances in the data industry, Network Analyst I must continually keep abreast of new programming, training, consulting methods and technologies.


2. Prepares appropriate regulatory files and records.


3. Participation in any additional job-related training offered by the company when available.


4. Mentoring and training of other employees within and outside of job family to ensure cross training is established.


5. Shares ideas for improvement. States an opinion or takes a stand if you believe it’s in the best interest of the organization. 


6. Performs "On-Call" rotation duties.


7. Other projects and responsibilities as assigned by the Manager and/or Senior Management.