Network Analyst Engineer

 A very Reputed company for more than 100 yrs in market is looking for Network Analyst Engineer

Responsibilities 

• Assist and drive ongoing maintenance and support of our global LAN network infrastructure 

• Review designs, modifications, performance checks, and liaise with multiple vendors/carriers for the timely delivery of telecommunications services. 

• Manage work flow to ensure sensitive customer faults are prioritized 

• Oversee technical plans, specifications, procedures, standards, codes of practice, maintenance and training documentations 

• Review Managed Service Partner service tickets to ensure SLAs/SLRs are delivered and met. 

• Act as point of escalation to service ticket issues that are not able to meet SLA/SLR. 

• Assist Managed Service Providers with IT and business interactions 

Required 

• Vendor management experience 

• Ability to configure and support Cisco Enterprise grade routers and switches 

• Self-disciplined, self-starter, professional who can successfully take ownership of tasks to closure with minimum directions, guidance and oversight. 

• Excellent communication and customer service skills 

• A minimum of 5 years supporting large networks 

Desired 

• Cisco certification CCNA 

• Relevant ICT degree or Diploma 

• Understanding of ITIL frameworks 

• Wireless experience

Bachlors

All your information will be kept confidential according to EEO guidelines.