Network Analyst - Onsite Lawrenceville, GA

osition Description:   • This position is responsible for providing Audio & Video technical support to County facilities. Incumbents coordinate and respond to service requests, assist with Cisco Webex/telepresence systems, and maintain Webex, Zoom, Google meeting applications. Minimum Qualifications: • Three years of professional level analyst and systems experience in a large-scale Information Technology environment. • Minimum of two years experience working with Audio/Video, Webex Systems, Zoom, Google meeting Apps. • Previous experience working as an AV technician. Preferred Experience: • Experience working in a Cisco network/Telecomm Environment preferred • Experience working with Avaya, Siemens, and/or Rolm systems a plus • Telecommunications systems administration principles • Provide customer support for AV systems such as Cisco Telepresence end points, projectors, tv’s, video matrix system, Crestron systems and audio systems. • Previous experience working as an AV technician. • Experience with creating/modifying macros for Cisco Telepresence end points and Crestron is a plus. • Provide customer service • Repair and perform preventative maintenance on systems • Maintain records and prepare reports Responsibilities: • Provides technical support to County employees using various telecommunications and network systems. • Provides technical support to County employees using Cisco telepresence end points, projectors, microphones, video monitors, video matrix systems and audio equipment. • Coordinating with vendors and customers for AV installations or service break fix. • Designs, configures, tests, implements, and maintains a variety of hardware, software, peripheral devices, and systems. ITS Contractor

• Monitors and ensures systems meet business and performance needs. • The individual will be required to be on-call after hours, weekends and holidays on a rotating schedule with other team members. The individual will also be required to work with and mentor other team members. • Perform configuration changes as required; advance level troubleshooting. • Technical implementation of telecommunications and network infrastructures. • Troubleshoot technical problems with the critical systems, servers and equipment within a 24/7/365 Data Center environment, handling the more complex and critical problems. Responds to system emergencies as required. • Performs other duties of a similar nature or level.