Network Architect Intermediate

How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Who We Are
Health Information Technology & Services (HITS) plays an integral role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with exceptional technology-related information, products, services, and support.

The HITS Enterprise Infrastructure (EI) division secures, manages, and architects Michigan Medicine data centers, networks, and communication infrastructures. The team is responsible for all Michigan Medicine IT-related technical infrastructure, including data centers and communication facilities; wired, wireless, and in-house cellular networks; spectrum management; communication; audio visual services, complex device management; fiber/wiring plant; hosting; directories, databases, and storage; and continuity of operations institution-wide. The team collaborates with partners across Michigan Medicine to ensure the institution's technology infrastructure's security, stability, reliability, scalability, and economic management.

Summary
The D. Dan and Betty Kahn Health Care Pavilion is a 12-story hospital that will house 264 private rooms capable of converting to intensive care; a state-of-the-art neurosciences center; and high-level, specialty care services for cardiovascular and thoracic patients, along with advanced imaging. The 690,000-square-foot hospital which also features 20 surgical and three interventional radiology suites is being constructed adjacent to the Frankel Cardiovascular Center, with plans for bridge and tunnel connections to existing inpatient care facilities. The anticipated opening of the new D. Dan and Betty Kahn Health Care Pavilion is fall 2025.
The Network and Communication Support Services team within the Enterprise Infrastructure division is looking for an experienced and motivated individual to join our team to help design, implement, and maintain our wired telephony network in an enterprise 24/7 environment. The primary responsibility will be to provide these services for the new D. Dan and Betty Kahn Health Care Pavilion during the project's construction completion, activation, and operational phases.

You will have a significant telephony background, and experience supporting the related technology and services. You will have a working knowledge of analog, Centrex, IP Flex, and SIP telephony services. You may also have experience with telephone cabling and infrastructure equipment. This role requires exceptional organizational, communication, and project management skills.

Responsibilities*
Voice Projects
Conduct user reviews, write detailed orders for installation, and manage field changes. Develop and provide system programming for advanced ACD, auto attendants, call routing, Interactive Voice Response (IVR), telephones, trunks, and voice mail. Provide customer consultation, needs assessment, and planning activities. Support complex projects, define scope, prepare, and monitor project schedules; coordinate project design and construction; evaluate contractor requests for extra work; enforce contract terms, process payments, and change orders; coordinate projects with business partners, facilities representatives, and stakeholders; conduct construction site inspections. Facilitate telephony pilots of new devices and technology. Participate in the telephony Request for Information (RFI) and Request for Proposal (RFP) process. Perform telephone equipment specification, procurement, project management, document creation, and activity scheduling.
Voice Support
Provide professional and technical expertise on a day-to-day basis, for system failures, telephony network failures, and end-user questions. Collaborate with customers and vendors to provide products, and services and resolve telephony incidents: process incident and service request tickets on a rotating schedule. Provide 24/7 on-call support in a rotating weekly schedule.
Problem-solving
Collaborate in resolving telephony issues across the enterprise. Work with different subject matter experts across Michigan Medicine and UM to identify and fix telephony problems. Document solutions and develop process procedures and telephone standards.
Voice Architecture
Collaborate with architecture colleagues to support telephony systems and evaluate innovative technologies.
Adaptability
Be flexible and adaptable to evolving technologies and industry trends. Be committed to continuous learning.

Required Qualifications*
Bachelor's degree or equivalent combination of education and experience
2-3 years of experience in telephony technology, project coordination, or equivalent in a large enterprise environment.

Desired Qualifications*
Ability to work independently, manage time, meet deadlines, and provide project status.
Project Management Professional (PMP) certification.
Experience with analog, Centrex, IP Flex, POTS, and SIP telephony services.
Experience with Automatic Call Distributor (ACD) systems or Cisco Finesse Contact Center.
Experience with programming or scripting Cisco Call handlers and directory handlers.
Experience working in a healthcare or other 24/7 enterprise network environment.
Experience documenting and knowledge of copper cabling infrastructure.
Experience with UPS equipment used to power telecommunications equipment.
Familiarity with Information Technology Service Management (ITSM) using ServiceNow or a similar system.
Familiarity with Splunk, SQL, or other data aggregation tools.
Excellent interpersonal, communication, and organizational skills with the ability to collaborate with staff at all levels within the organization.
An ability to lift (or push/pull) up to 30 lbs. and gather information from telephone jacks behind and under office furniture.

Work Schedule
This is a Hybrid position. There will be times when it will be appropriate for you to work from home. There will be other times that you will work onsite for meetings, installations, and commissioning. This position will be 30-50% remote work. There will be limited work during non-business hours and on weekends.

This position requires on-call rotation.

Work Locations
Will require travel to various locations on and off the university campus in Ann Arbor and throughout southeast Michigan.

Additional Information
For additional information about the new hospital, visit D. Dan and Betty Kahn Health Care Pavilion
Benefits
We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits
Diversity Statement
HITS is firmly committed to advancing inclusion, diversity, equity, accessibility, and belonging, which are core to the culture and values of Michigan Medicine. Our community supports recruiting and cultivating a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan and the world. We strive to create a work culture where each team member feels respected, valued, and safe.
Mission Statement

Michigan Medicine improves the health of patients, populations, and communities through excellence in education, patient care, community service, research, and technology development, and through leadership activities in Michigan, nationally, and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education, and research which together enhance our contribution to society.

Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.

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