Network Engineer

Position Description: The Arizona State Retirement System is seeking an experienced Systems/Network Engineer within its Technology Services Division.

The position duties include:

Working closely with other IT teams including Information Security, Service Desk, Quality Assurance, Production Support and product vendors to plan, deploy and sustain a stable, highly performing and available infrastructure and application environment.

Ownership/oversight and hands-on planning, deployment and operational upkeep of ASRS’ infrastructure and applications.

Proactive monitoring, identification and resolution of the most complex infrastructure and application problems.

Promoting and advancing team efficiencies and capabilities through DevOps/automation improvements.

Additionally and as needed:

Maintain timely, accurate and complete documentation and desk procedures for systems and team functions.

Identify and remediate security vulnerabilities.

Administration and management of:

Multi-tiered COTS applications

Public-cloud services

Physical and virtual servers

Mid-tier storage arrays and SAN

Security appliances

Active directory and group policy

Secure remote access, remote desktop/VDI

Adherence to Incident, Problem, Configuration and Change Management processes and controls.

Perform IT Service Management functions including creating tickets, communicating directly with users/IT staff, fielding incident escalations, performing troubleshooting operations and thoroughly documenting progress/status.

Skills Required:

Through understanding of multi-tiered application architecture.

Technical knowledge of Microsoft Windows Server and client operating systems.

Technical knowledge of Linux Server operating systems.

Ability to automate operational tasks and routines using PowerShell and/or other automation platforms/methods.

Proven customer service skills and ability to work professionally and effectively with all levels of staff.

Proven organizational skills.

Demonstrated problem-resolution skills and analytical/critical thinking abilities.

Ability to work within established operational policies and guidelines.

Ability to work independently with minimal supervision.

Ability to adapt to the changing needs of the agency.

Experience working in a 24x7, mission-critical enterprise public cloud and on-premises data center environment.

Work Experience/ Education/Training Required:

One or more relevant industry-accepted certifications related to the following technologies: AWS, Cisco, Microsoft, VMWare, etc.

BS in Computer/Information Systems and/or five years of experience as a server/network administrator in a medium-large enterprise.

Flexible work from home options available.