Network Maintenance Coordinator

*This position is onsite only, not eligible for Remote*

*This is an entry-level position*

The Network Maintenance Coordinator is responsible for planning, organizing, and overseeing all scheduled maintenance activities for FiberLight’s telecommunications infrastructure. This role coordinates closely with network operations, field technicians, vendors, and other stakeholders to ensure minimal service disruption and optimal network performance during maintenance windows.

The Coordinator also drives the timely completion of Root Cause Analysis (RCA) documentation for service-impacting maintenance events and outages, ensuring comprehensive capture of findings, contributing factors, and corrective actions in collaboration with internal teams. Additionally, the role is accountable for delivering clear, timely, and accurate customer communications aligned to service impact, before, during, and after maintenance or outage events.

The ideal candidate is highly organized, detail-oriented, and adept at managing multiple priorities simultaneously, with a strong understanding of telecommunications technologies and equipment.

Essential Job Functions

· Maintenance Planning: Collaborate with network operations and engineering teams to develop comprehensive maintenance schedules for telecommunications infrastructure, including switches, routers, transmission systems, towers, and other relevant equipment.

· Coordination and Communication: Act as the primary point of contact for all scheduled maintenance activities.

· Coordinate with field technicians, vendors, and internal teams to ensure the smooth execution of maintenance tasks within designated timeframes.

· Risk Assessment: Identify potential risks and challenges associated with scheduled maintenance and develop contingency plans to minimize service disruptions and customer impact.

· Service Impact Analysis: Analyze the potential impact of maintenance activities on existing services and communicate these impacts to relevant internal and external stakeholders.

· Documentation & RCA: Maintain detailed and accurate records of all scheduled maintenance activities, including pre- and post-maintenance reports. In addition, drive the completion of Root Cause Analysis (RCA) documentation for all service-impacting events, both maintenance-related and non-maintenance (e.g., network outages), ensuring thorough and accurate documentation of timelines, findings, contributing factors, and corrective actions.

· Customer Notification: Ensure customer communications are aligned with service impact, delivering clear, timely, and accurate notifications before, during, and after maintenance or outage events.

· Continuous Improvement: Propose and implement process improvements to enhance the efficiency, effectiveness, and consistency of scheduled maintenance operations.

· Compliance and Regulations: Ensure all maintenance activities comply with industry regulations, safety standards, and company policies.

· Manage competing priorities and operate effectively in a fast-paced, high-pressure environment, including interactions with challenging customer situations. 

· Support evolving needs as responsibilities may shift with business priorities.

Education & Experience

• High school diploma or equivalent required. 
• Experience in telecommunications, network operations, maintenance coordination, or a related field preferred.
• Strong knowledge of telecommunications infrastructure, technologies, and equipment.
• Excellent organizational and time management skills, with the ability to handle multiple tasks and priorities simultaneously.
• Effective communication and interpersonal skills to coordinate with diverse teams and stakeholders.
• An analytical mindset with the ability to assess risks and develop contingency plans.
• Familiarity with industry regulations and safety standards.
• Proficiency in using maintenance management tools and software.

Professional & Interpersonal Skills

• Strong verbal and written communication. 
• Solid troubleshooting and analytical skills. 
• Ability to identify issues, assess risks, and recommend solutions. 
• Detail-oriented with strong organizational and time-management abilities. 
• Able to work independently and collaboratively. 
• Flexibility to work outside standard business hours and participate in an on-call rotation, when required.