Network Operations Analyst, Officer

The Network Operations Analyst is responsible for the day-to-day monitoring, support, maintenance, and optimization of enterprise network infrastructure. This role ensures the availability, performance, and security of network services across data centers, offices, cloud environments, and remote locations. The individual will work closely with engineering, security, infrastructure, and application teams to resolve incidents, implement changes, and support business-critical initiatives.

Key Responsibilities

• Monitor network performance, availability, and capacity using network management tools.
• Respond to and resolve network incidents, outages, and performance issues.
• Troubleshoot routing, switching, firewall, wireless, and WAN/LAN connectivity problems.
• Perform network changes, upgrades, and maintenance activities in accordance with change management procedures.
• Support lifecycle management activities, including hardware and software refreshes.
• Coordinate with vendors, carriers, and internal teams to resolve service-impacting issues.
• Maintain network documentation, diagrams, and operational procedures.
• Participate in incident response, root cause analysis, and problem management activities.
• Ensure compliance with security standards, policies, and regulatory requirements.
• Support disaster recovery testing, infrastructure projects, and new technology implementations.

Education & Qualifications

• Bachelor's Degree or equivalent experience
• 2+ years' experience
• Proven effectiveness in the areas of Vendor management, cost analysis, and RFP frameworks.

Preferred experience

• Proven experience in developing design standards and configuration standards documentation a plus
• Knowledge of hybrid extranet and internet topologies, design, and implementations a plus
• Experience with AWS and Azure network concepts a plus

Salary Range:
$70,000 - $118,750 Annual

The range quoted above applies to the role in the location specified. If the candidate would ultimately work outside of the location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.