Network Operations Center Technician II

Job Summary: The Network Operations Center Technician II (NOCT) is responsible for monitoring, managing, and adhering to Geographic Solutions standards for proactive enterprise systems, infrastructure, network, security, and application monitoring. The NOCT II must be able to provide daily, weekly, monthly, and yearly SLO/SLA reporting within the growing IT infrastructure at Geographic Solutions. As part of the NOC team, the NOCT II will be required to operate and assist in supporting all the Geographic Solutions monitoring and operations-based toolsets including but not limited to, SolarWinds® Orion, Zabbix, PureStorage®, Nimble Storage, VMware VirtualCenter, and other point tools.

Geographic Solutions is seeking a candidate with mid-level experience who is capable of working in a fast-paced growing technology company with the ability to run all components related to proactive system, management, incident and problem management, and operational and SLO/SLA reporting. The right candidate will be a self-starter and ready to help configure, manage and run our enterprise monitoring, alerting, and reporting tools and processes.

 Viable candidates must be willing to work onsite at GSI's headquarters in Palm Harbor, Florida daily.  

Key Responsibilities:

• Working within standard three tier Internet-facing web services application environments and infrastructure within a Microsoft® based environment
• Administering, maintaining, mentoring others, and evolving our enterprise monitoring, alerting, reporting, and analysis suite of tools to manage our SaaS client environments and the internal corporate infrastructure and environments. Includes our current set of tools: Solarwinds Orion and proprietary monitors
• Creating support ticket, and ensuring incident is resolved
• Onboarding new clients
• Monitoring scheduled jobs in SQL and ensure delivery of SFTP files and SSIS package is complete, and provide escalation as needed
• Responding to alerts and notifying the various internal/external teams to assist in problem resolution
• Assisting in conference call setups for outages, initiating swat call to ensure all technical resources are engaged, and assisting in diagnosing problem
• Collecting and assisting in Root Cause Analysis documentation for internal and external customers on a timely basis
• Possessing knowledge in troubleshooting methodology with the following technology components: Web, SQL, SFTP, and file servers including Windows Server 2019, IIS, Application Pools, SQL server 2019, SQL Clustering, console applications, secure remote access, SAN’s, MPLS, VPN’s, and Terminal Services
• Maintaining and following the company’s MAC processes and push monitoring templates to new devices, applications, and services into the NOC tool sets
• Maintaining detailed documentation on all server specifications and inventory, including model numbers, processor specifications, memory, licensing, versions, patches, changes, topology, and physical connectivity drawings
• Providing Problem and Incident Management functionality, including issue triage, severity level and impact determination, problem ticket creation, support notification, escalation, communication, and managing the issue through resolution and Impact Statement/Root Cause Analysis document creation when applicable
• Willing to do shift work as required
• Willing to work weekends as required

Work Experience / Knowledge:

• Prefer 3-5 years in operational experience interfacing with proactive monitoring, reporting, and job scheduling systems such as SolarWinds Orion, Zabbix, or other related enterprise based proactive monitoring, event correlation, and reporting tools
• Experience working with TCP/IP, Network Monitoring, firewalls, load-balancers, switching and routing, and the use of Network Sniffers
• Minimum of 3 years’ experience working within an Enterprise Systems Management Center with Windows platforms including Windows Server 2019, Active Directory, Group Policy, IIS 10, SQL Server 2019, Windows/SQL Clustering
• Monitor, report, and perform capacity planning on various SAN (Storage Area Network) solutions such as Pure, Compellent, EMC, and Nimble SANs
• Monitor, report, and troubleshoot Cisco switches, routers, and firewalls, as well as DNS, IDS/IPS, and other utility applications
• Troubleshoot web service issues from the browser through the database tier, with a special focus on IIS, application pools, console applications, scripts, and web services
• Must possess strong analytical skills and the ability to present findings and make decisions in a fast-paced growing environment 
• Ability to multitask and prioritize commitments and responsibilities on a daily basis often under the pressure realized within a growing company with changing environments, new client commitments, and moving deadlines
• Ability to work and communicate with internal and external clients/customers and other technical functional organizations
• Excellent oral, written, and mentoring skills
• Detailed-oriented in the creation and maintenance of architecture, support, and procedure documentation
• Experience working with various virtual technologies, including VMware and virtual firewalls 
• Must be a team player and considered a key contributor within a company that is on a progressive growth path
• A successful candidate must be a self-starter and a technology enabler to represent the IT Team and Geographic Solutions on all projects and in all meetings with internal IT groups and business representatives, clients, and vendors  
• Ability to learn and retain information in a fast pace environment
• Demonstrate excellent attention to detail
• Ability to multi-task efficiently
• Ability to work independently and/or as a part of a team
• Ability to have a highly flexible schedule
• Reliable Transportation
• Ability to work 3rd shift

Qualifications / Certifications:

• Associates degree in IT, Engineering, Computer Science or related field, or work experience considered if at least 3 years in similar position
• Microsoft Certification (MCP, MCSE, MCITP, MCDBA) is highly desirable

Special Requirements:

• Physical requirements of the job may include but are not limited to: Ability to lift 50lbs, sit or stand for long periods of time, stay awake during evening and night shifts
• May also be assigned various projects and tasks as needed

 Equal Opportunity Employer. M/F/D/V