Network Operations Engineer - Access

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Network Operations Engineer, Access – Metronet

POSITION SUMMARY:

The Network Operations Engineer, Access is a Subject Matter Expert (SME) in an associated area of the Network.  This position primarily provides support for the operational network (NOC & call centers) but also interfaces with the engineering department and equipment vendors. The Engineer develops process and procedures for introduction of new equipment into the network, High level performance monitoring, and development of Tier 1 & Tier 2 capabilities. SME focus areas include IP & Routing, Voice, and PON Access network. 

ESSENTIAL JOB FUNCTIONS:

• Support and resolve of the most difficult or advanced network problems using expert level troubleshooting and analysis methods.


• Produce and peer review MOPS for complex changes on the network.


• Perform proactive monitoring, configuration management and fault resolution of complex problems.


• Provide training, assistance, and support for the NOC.


• Performs customer advocate duties while maintaining a positive and professional manner, especially during high stress situations.


• Works in conjunction with internal technicians and external service providers/engineers to troubleshoot and resolve issues.


• Contribute toward departmental and company goals and objectives.


• Other duties as assigned.

JOB QUALIFICATIONS AND REQUIREMENTS:

• 5–7 years of experience in Network Operations, Engineering, or Field Service within the telecommunications industry.


• Bachelor’s degree in Telecommunications, Electronics, Computer Science, or equivalent experience.


• Expertise in at least one SME focus area: IP & Routing, Voice, or Video, with strong knowledge of Ethernet and IP protocols.


• Hands-on experience with EMS, NMS, ticketing systems, and network management tools.


• Solid understanding of IP networking, TCP/IP protocols, routing, and switching.


• Required experience with Nokia, Adtran, and Calix OLTs; Cisco and Juniper equipment preferred.


• Familiarity with Nokia Altiplano, Nokia AMS, Adtran AOE/Mosaic, and Calix CMS platforms.


• Ability to thrive in a dynamic environment and adapt to changing priorities.


• Willingness to work on-call, maintenance windows, and rotating shifts as needed.


• Strong verbal and written communication skills; excellent interpersonal skills for customer and vendor interactions.


• Technology and equipment certifications strongly desired; experience working with LECs and other carriers preferred.

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

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