Network Smart Hands Supervisor

Team Supervision & Leadership Provide day-to-day supervision for 15 field technicians delivering Smart Hands support across multiple sites. Oversee training, onboarding, skills development, and coaching aligned to team goals and technical requirements. Set clear performance objectives, conduct staff evaluations, and manage performance improvement plans as needed. Develop and manage working and on-call rosters, ensuring adequate coverage at all times including holidays and after-hours. Coordinate with NOC, network engineering, and project teams to align field activities with technical directives. Provide operational insights to leadership, including staffing needs, training gaps, and incident trends. 2+ years of experience managing or supervising technical field service teams (hospital environment preferred). 4+ years of hands-on experience with network infrastructure, structured cabling, or data center operations. Demonstrated ability to coach, mentor, and evaluate technical staff performance. Familiarity with managing shift schedules, on-call rotations, and emergency response planning. Experience with ticketing/reporting systems; ServiceNow experience strongly preferred. Strong organizational, conflict resolution, and multitasking skills. Ability to lift 50 lbs., work on ladders, and operate in physically demanding environments. Reliable transportation and a clean, insurable driving record. COVID-19 and flu vaccination (required for access to clinical facilities) CompTIA A+, Network+, or Cisco CCNA. Experience using cable testers, fiber/copper diagnostic tools, or environmental monitors. Strong proficiency in Microsoft Excel, Word, PowerPoint. Skilled in creating reports, dashboards, or operational performance summaries. Ability to communicate clearly across technical and non-technical teams. Visio or AutoCAD knowledge a plus for layout documentation.