Network Support Associate

Description

Abacus Solutions Group: We're built on our shared core values! We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers means that we look at every opportunity as a chance to make a difference. Passionate about serving means that we are always looking for ways to serve our customers and coworkers. Working hard and doing the right thing with integrity means that for every decision we make we first ask, “Is the decision consistent with our moral and ethical principles?" We hire, review, reward and recognize our teammates based on these characteristics, so it is important that you share these values to be part of the team. 

Position Summary:

The Network Support Associate is an entry-level role responsible for maintaining accurate and up-to-date documentation related to network infrastructure and configurations. This position supports the engineering team by assisting with basic installations, creating change requests, and updating network diagrams. The ideal candidate has a foundational understanding of networking concepts and is eager to learn and grow within the field.

Key Responsibilities:

• Maintain and update network documentation, including diagrams, configurations, and topology maps.
• Assist engineers with basic installations and configurations under supervision.
• Support the creation and submission of Change Requests (CRs) as part of the change management process.
• Help develop and standardize network documentation templates.
• Assist in the preparation of technical documentation for new deployments and upgrades.
• Organize and store network documentation in centralized repositories.
• Perform basic troubleshooting tasks and escalate issues to senior engineers when needed.
• Assist in inventory management by keeping track of network assets and documentation.
• Conduct data entry and maintenance of network-related records and logs.
• Work closely with the engineering team to ensure documentation accuracy and completeness.

Requirements

Required Qualifications:

• Must be a US Citizen
• Must pass a Federal Law Enforcement Background Investigation.
• Experience with basic computer tasks or technical support is beneficial.
• Basic understanding of networking concepts (IP addressing, routing, switching).
• Proficiency with Microsoft Office Suite (Word, Excel, Visio) for documentation.
• Strong attention to detail and organizational skills.
• Good written and verbal communication skills.
• Ability to work independently and as part of a team.

Education:

• High School Diploma or equivalent is required.
• Certifications: Willingness to pursue basic IT certifications (CompTIA IT Fundamentals+, A+, Network+)

Additional Requirements:

• Willingness to learn and develop skills through hands-on experience.
• Ability to follow directions and complete tasks with minimal supervision.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.