Network Support Specialist II (On-Site) - ITS-Ops-Network

Minimum Qualifications:

Associate's degree or equivalent in a related field and two (2) years of related experience.

Preferred Qualifications:

Relevant Healthcare or Academic experience.

Job Summary:

To provide hardware/software support and the technical skills required to administer, design, modify, and maintain a network configuration at the department/school level.

Job Duties:

• Analyzes, designs, and administers or assists in the performance of network connections/ configurations at the school/department level.

• Manages the performance of four to five software packages from fairly simple to complex levels of sophistication.

• Provides training and support of these packages to staff, faculty, and management.

• Provides programming skills of basic to moderate complexity, utilizing established languages.

• Consults with vendors, faculty, staff, and management concerning projected enhancements to hardware/software and networking capabilities.

• Oversees or assists in the physical set-up of communication connections.

• Performs basic to moderately complex problem determination of reports and resolution, identifying problems at the school/department level.

• Assists management/supervisor with the development of reports and procedures to optimize the benefits of network capabilities.

• Provides staff, faculty, and management with training and assistance in the utilization of various software products (i.e., spreadsheets, databases, word processing, and statistical packages)

• Adheres to internal controls established for the department.

• Performs related duties as required.

Knowledge/Skills/Abilities:

Troubleshooting and resolution of network connectivity issues.

Salary Range:

Actual salary commensurate with experience.

Work Schedule:

On-site, Monday through Friday, 7 am to 4 pm, and as needed on occasion.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.