Network Systems Engineer

Company : Vitas Healthcare

Job Type : Full Time

655 W. 8Th St., Jacksonville

Job Description - Network Systems Engineer

Description

Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner

Orient new hires with relevant IT processes

Effectively communicate to user community, IT team and relevant leadership

Regularly interface with local business leadership and IT Leadership to ensure proper alignment

Travel to related locations as needed to provide in-person support

Maintain adequate daily backups of local File Server

Maintain audio and video conferencing capabilities and technology

Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date

Maintain desktop/laptops hardware and software according to VITAS standards

Coordinate all downtime and service impacting activities

Manage the process when requesting and/or fulfilling equipment orders

Assists in the coordination of office moves and office additions

Participate in disaster recovery and security audits on file servers, desktop/laptop and related systems.

Maintain and produce inventory reporting of IT assets in ITSM tool

Provide backup support to other regions as needed, via telephone or on site.

QUALIFICATIONS

Two to four years of experience in an enterprise IT environment

Knowledge of the service delivery and service support areas of the Information Technology Infrastructure Library (ITIL) with specific experience in Incident & Problem Management

Ability to express complex technical concepts effectively, both verbally and in writing

Excellent analytical and organizational skills

Ability to work independently with limited supervision or collaboratively

Excellent communication, efficient troubleshooting, and high level of motivation and time management skills

Ability to work well with people from different disciplines with varying degrees of technical experience

Ability to work on various assignments simultaneously

Strong interpersonal skills within all levels of the organization

Ability to navigate within automated systems and proficiency in Outlook, Word and Excel

EDUCATION

Associate degree in computer science, engineering, or related field from an accredited college or university or the international equivalent preferred

Certified in ITIL foundations is desirable.

SPECIAL INSTRUCTIONS TO CANDIDATES

EOE/AA M/F/D/V

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Network Systems Engineer

Job Description - Network Systems Engineer

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