Network Technician

Company : Cni Team

Job Description - Network Technician

The Network Technician is responsible for providing the highest level of customer service by resolving clients’ technical and network-related issues that affect the performance and stability of system operations. The Network Technician monitors and diagnoses system failures and creates support tickets for immediate troubleshooting. They also assist network engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. The Network Technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieving the best customer satisfaction for system services.

Responsibilities:

Duties include, but are not limited to, the following:

Monitor Clients’ network and network performance

Provide notification to clients and all appropriate team members regarding network-related issues

Diagnosis network-related issues and provide support to resolve these issues

Assist in WAN/LAN Operation

Ability to self-teach / learn in order to solve problems

Qualifications:

Must have the ability to use step-by-step problem-solving procedures

Must have the ability to work independently

Must be willing to work evenings, overnights, and weekends

Must be willing to be on-call after-hours

Must be reliable

Must be a team player

Linux/Unix experience is a plus

Position Specifics:

Part-time

Third shift, with flexible shift lengths of up to 12 hours

Schedule and shift assignments are subject to change based on business needs

Supplemental Pay

Quarterly internet reimbursement

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Network Technician

Job Description - Network Technician

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