We are eager to add an organized Network Voice Engineer - Remote / Telecommute to join our cohesive team at CYNET SYSTEMS in Frisco, TX.
Growing your career as a Full-Time Network Voice Engineer - Remote / Telecommute is a remarkable opportunity to develop essential skills.
If you are strong in innovation, negotiation and have the right aptitude for the job, then apply for the position of Network Voice Engineer - Remote / Telecommute at CYNET SYSTEMS today!
Job Description:- Contact center expert who can conduct As-Is studies of existing requirements, design future state solutions and help transform the Cisco UCCE Contact Centers environment.
- Design and Build applications on the Cisco contact center platform including Cisco CVP, Cisco ICM, VXML Gateway, Cisco reporting, Finesse etc.
- Good understanding of Contact Center environment, Scripting, Campaign management, CRM Integration like (Salesforce), Recording solution, Work force management(WFM) & Wallboard Integration.
- Provide probable solution options to client teams and lead individual assignments during implementation of larger transformations.
- Should have implemented contact center applications on Cisco Call Studio, Cisco ICM Script Editor and Cisco reporting.
- Experience & Knowledge on Integration with recording solution like Nice/ Verint for Contact center environment for Quality & improvement purpose.
- Should have good understanding contact center operations, metrics, application design and implementation using Cisco UCCE.
- Ability to quickly connect business requirements to the functional capabilities of an application and assess risk , dependencies and highlight to client and project leads.
- Willing to take Initiatives and Automation for improving efficiency & productivity, able to work in a fast-paced environment with the ability to adapt to frequent changes and deliver the solutions.
- High troubleshooting skills to resolve Level 3 Incidents with probable solutions.
- Excellent skills on Administration part like Skill & Queue management, Script changes, Campaign/ Application schedule as per business requirement.
- Hand on experience on script editor for frequent changes as per business needs.
- Knowledge on SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management also preparing RCA for P1 incidents.
Experience:
- Experience with Cisco IPT (CUCM, Unity Connection, SIP integration).
- Client knowledge (CUBE/Gateways).
- Virtual Hold Technology.
- Campaign management.
- Nuance Recognizer & Vocalizer.
- Experience with modern cloud architectures and technologies.
- Minimum of 8-10+ years of experience.
Benefits of working as a Network Voice Engineer - Remote / Telecommute in Frisco, TX:
● Unlimited Growth Potential
● Room for Advancement
● Advantageous package
No CV Required
How to get there?
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