New College Grad - IT Software Support Engineer

Minimize IT impact and reduce support levels. Resolve critical IT downtime issues through repairs or workarounds. Monitor and respond to line and IT system performance promptly. Contribute to AI systems and workflows to improve team effectiveness. Develop permanent software solutions for critical business needs. Design and build support, maintenance, and metric-gathering utilities. Collect, analyze, and present data, including efficiency enhancements and root cause analysis. Recommend solutions to improve production, engineering, and process efficiencies. Learn new tools to maintain and troubleshoot existing software. Create and manage training documentation for 1st and 2nd level IT support. Create and maintain KPIs and ITSI monitoring solutions. Splunk knowledge a plus. BS in Computer Science/Engineering or related field, or 1-2 years of IT support or semiconductor operations experience. Strong focus on continuous improvement and results. Excellent written, verbal, and cross-cultural communication skills. Proven analytical, troubleshooting, and debugging abilities. Strong organizational and project management skills. Ability to solve problems across teams and global locations. Working knowledge of: C#, Perl, Bash, Visual Basic (.NET), SQL, XML, Linux, Unix, Windows, Python, PowerShell, HTML Professional team environment and customer support experience. Background in manufacturing tracking systems or processes.