New Job Opening: 988 Crisis Counselor in East Providence, RI

Job Description

Position Title: 988 Crisis Counselor

Type: Full-Time (4-Day Work Week), part time and per diem

Company: BH Link

Location: East Providence, RI

Roles and Responsibilities:

• Working on site at the 988 Call Center in East Providence.


• Answering calls, chats, and texts coming into the 988 Crisis Call Center, both through the 988 Lifeline and the 414-LINK line.


• Engaging callers with empathy and professionalism to effectively establish clinical rapport in a brief period.


• Routinely assessing for risk of suicidality (and other risks to safety) with callers experiencing mental health and/or substance use crises.


• Identifying best outcomes, including the coordination of wellness checks and/or the dispatch of mobile crisis response teams.


• Providing callers with resource and referral options as applicable.


• Completing all required documentation and data collection in a timely fashion.


• Coordinating directly with members of the BH Link clinical team as appropriate.


• Coordinating with 911 dispatch and local municipalities as appropriate.


• Documenting incident reports as necessary – notifying call center supervisors in the case of any critical incident.


• Attending required staff meetings and trainings.

Desired Skills:

• The ability to answer crisis calls, chats, and texts with empathy and composure.


• The capability of multitasking and transitioning between periods of low and high call/chat/text volume.


• Utilize supervision and take feedback in order to continually grow and improve as a crisis counselor.


• Strong communication skills that will lead to effective coordination of care both within and outside of the 988 Call Center.


• The ability to effectively navigate digital platforms (the 988 answering platform, resource databases, electronic health records, etc.).


• Multilingual staff are highly encouraged to apply.