New Job Opening: Agency Claims Specialist in Berwyn, PA

Job Description

Claims Specialist

Job Summary

Seeking a highly skilled and experienced Claims Specialist to join a team. This role is pivotal in managing the claims process from initial notice to resolution, ensuring a seamless experience for our customers. The ideal candidate will have prior experience managing claims at an agency level, and will possess a strong understanding of commercial property and casualty insurance.

Compensation Package

• Salary: $80,000 - $100,000 annually, commensurate with experience.


• Benefits:
  
  
  
  • Comprehensive health, vision, dental, and life insurance.
  
  
  • Opportunities for professional growth in a collaborative and casual office environment.
  
  
  
  

Responsibilities

• Review and process incoming claims promptly and accurately, adhering to regulatory and company standards.


• Request and track necessary information from customers for accurate claim submissions.


• Investigate and resolve complex claim issues.


• Maintain detailed records of all claims activity, including correspondence and findings.


• Communicate regularly with customers and carriers to provide updates on claim status and next steps.


• Monitor and manage large claims, ensuring continuous communication with insured parties from notification to closure.


• Notify senior leadership of any large claim concerns or issues.


• Provide exceptional customer service by addressing customer concerns and complaints.


• Analyze and investigate claims to identify and prevent potential fraud.


• Generate monthly, quarterly, and annual loss run reports for internal and external stakeholders.


• Perform additional duties as assigned.

Qualifications/Requirements

Required Skills/Abilities:

• Valid resident Property & Casualty insurance license, or the ability to obtain and maintain one (assistance may be provided).


• Proficiency in Microsoft Office Suite.


• Familiarity with AMS360 and ImageRight, or the ability to quickly learn these systems.


• Strong analytical skills and attention to detail.


• Excellent communication skills, both written and verbal, with the ability to interact effectively with leadership, coworkers, insureds, and carriers.


• Ability to work independently with minimal supervision.


• Professional and tactful interpersonal skills to engage with diverse personalities.


• Strong organizational skills and the ability to manage multiple tasks efficiently.


• Team-oriented mindset with a willingness to seek and provide feedback.

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