New Job Opening: Care Coordination Specialist in East Providence, RI

Position Title: Care Coordination Specialist 

Type: Full-Time (3-4 day work week)

Company: BH Link

Location: East Providence

Roles and Responsibilities:

• Greet clients with warmth upon arrival.


• Assist clients in filling out paperwork, as needed.


• Provide information about the BH Link for clients, friends, and family.


• Help to ensure the comfort and safety of clients throughout their visit to BH Link.


• Monitor facility cameras and help to ensure environmental safety on and around the grounds of the program.


• Guide clients through safety checks during their entry into the BH Link facility.


• Assist in facilitating transportation to and from the BH Link facility, as needed.


• Assure that treatment bays are presentable and safe prior to the transition of a client from the waiting room to the treatment bay.


• Maintain documentation and logs, as appropriate.


• Engage in insurance authorization on behalf of clients served.


• Consistently assess where support is needed in the program.


• Provide additional clinical and administrative support as needed.

Desired Skills:

• Personable and compassionate in approach.


• Able to build rapport with clients within a short period of time.


• Able to apply learned verbal de-escalation techniques with clients in crisis.


• Works well in a team setting and communicates effectively with other professionals.


• Proactive and engaged when working with clients and co-workers. 


• Ability to multi-task and prioritize effectively in fast-paced environments.


• Ability to work on various platforms, including electronic health records.


• Multilingual professionals are encouraged to apply (and reimbursed accordingly).

Experience and Education:

• Minimum associate’s degree in human services (or equivalent experience)


• Preferred 1-3 years' experience in human services (or other relevant experience)