New Job Opening: Casualty Claims Manager - General Liability in Worcester, MA

An insurance organization is seeking an experienced Casualty Claims Manager to lead a team of claims professionals handling complex casualty claims. This leadership role is responsible for driving operational excellence, ensuring quality claims handling, mentoring and developing staff, and overseeing litigated and high-exposure claims. The ideal candidate will combine strong technical claims expertise with a proven ability to coach teams, improve processes, and deliver exceptional customer outcomes.

Key Responsibilities

• Lead and manage the daily operations of a casualty claims team.


• Provide coaching, mentoring, and performance management to claims professionals.


• Monitor claim quality through file audits, claim reviews, and performance analytics.


• Drive continuous improvement initiatives to enhance claim handling consistency and efficiency.


• Assist with complex coverage, liability, and settlement decisions.


• Review and approve reserves and settlements beyond adjuster authority levels.


• Identify and address potential fraud concerns and support investigative efforts.


• Oversee litigated claims and partner with defense counsel to develop effective litigation strategies.


• Analyze claims and litigation trends to identify opportunities for operational improvements and cost savings.


• Handle escalated customer, client, and stakeholder concerns.


• Ensure compliance with company policies, industry regulations, and best practices.


• Utilize reporting tools and data analytics to monitor team performance and business results.


• Collaborate across departments and communicate effectively with senior leadership.

Qualifications

• Bachelor's degree preferred.


• 5+ years of casualty claims experience with increasing levels of responsibility.


• Leadership or supervisory experience preferred.


• Strong knowledge of casualty claims, liability investigations, litigation management, coverage analysis, and settlement negotiations.


• Experience managing complex and litigated claims.


• Working knowledge of comparative negligence and liability laws.


• Proficiency with claims management systems, reporting tools, and Microsoft Office applications.


• Strong analytical, communication, coaching, and decision-making skills.


• Ability to lead teams in a fast-paced, high-volume environment.

Desired Attributes

• Proven ability to build and develop high-performing teams.


• Strong customer service and relationship management skills.


• Exceptional negotiation and conflict resolution abilities.


• Strategic thinker with a continuous improvement mindset.


• Highly organized and capable of managing multiple priorities simultaneously.


• Strong business acumen with the ability to align team performance to organizational objectives.

Work Environment

• Hybrid work flexibility may be available based on business needs.


• Occasional travel may be required.


• Ability to manage a high-volume workload and meet business deadlines.

Compensation & Benefits

A competitive compensation package, bonus opportunity, and comprehensive benefits program are offered.