Job Description

Commercial Lines Account Executive

Job Summary

Seeking a dynamic and motivated Commercial Lines Account Executive to join the team. This role serves as the primary contact for commercial clients, managing insurance policies and ensuring a seamless customer experience. The ideal candidate is a proactive problem-solver with exceptional communication and relationship-building skills. This professional will work closely with clients, insurance carriers, and internal teams to deliver thoughtful and customized insurance solutions.

Responsibilities

• Develop and maintain strong, long-term relationships with clients, understanding their commercial insurance needs and providing tailored solutions.


• Serve as the main point of contact for clients, addressing inquiries, managing requests, and resolving issues with a focus on quality and efficiency.


• Collaborate with internal teams to prepare and present competitive quotes, proposals, and policy renewals for clients.


• Negotiate with insurance carriers to provide optimal coverage and pricing for clients while adhering to company guidelines and market standards.


• Effectively manage and process policyholders' coverage changes, claims, and other service requests.


• Stay up-to-date on insurance industry trends, market conditions, and regulatory changes to provide clients with sound advice and innovative solutions.


• Proactively identify cross-sell and upsell opportunities to meet client needs and support the company's growth objectives.


• Maintain accurate client and policy records in systems, ensuring all documentation and communications are up-to-date and compliant with company standards.


• Participate in networking events, industry conferences, and community engagement initiatives to promote the company’s brand.

Qualifications/Requirements

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Finance, Insurance, or a related field, or equivalent work experience.


• A minimum of 3 years of experience working in commercial lines insurance, account management, or related roles.


• Proven track record of delivering excellent customer service and building lasting client relationships.


• Strong understanding of commercial insurance products, markets, underwriting, and policies.


• Active state insurance license or the ability to obtain one within the first 90 days of employment.

Skills & Competencies:

• Excellent verbal and written communication skills with the ability to convey complex information in an accessible manner.


• Strong analytical and organizational skills, with an emphasis on attention to detail.


• Proficiency in Microsoft Office Suite and experience with insurance management software.


• Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment.


• Outstanding negotiation, persuasion, and problem-solving capabilities.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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