New Job Opening: Commercial Lines Account Manager / Customer Service Representative in Medford, NJ

Job Description

Commercial Lines Account Manager / Customer Service Representative

Job Summary

Seeking a highly skilled and experienced Commercial Lines Customer Service Representative to join a well-established and growing team. This is an exciting opportunity to work with a family-owned agency that has a reputation for excellence. The ideal candidate will play a key role in supporting producers, assisting clients, and maintaining strong relationships with carriers. This position is fully onsite and offers a supportive and collaborative work environment.

Compensation Package

• Base Salary: $60,000 - $75,000 (commensurate with experience)


• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

• Serve as the primary point of contact for clients, producers, and carriers, ensuring seamless communication and issue resolution.


• Assist in new business acquisition and remarketing efforts.


• Provide detailed and accurate answers to client inquiries regarding coverage and carrier processing.


• Support producers by gathering necessary information and facilitating efficient workflows.


• Maintain and grow a book of business, handling varying account sizes.


• Build and nurture strong relationships with clients, ensuring high levels of satisfaction and retention.


• Partner with the Account Executive to deliver exceptional service and achieve team goals.

Qualifications/Requirements

• Licenses/Certifications: Active Property & Casualty (P&C) license is required.


• Experience:
  
  
  
  • At least 3 years in an independent insurance agency (5+ years preferred).
  
  
  • Proven experience working with producers and carriers across various lines of business.
  
  
  
  


• Technical Skills: Familiarity with AMS360 software is a plus.


• Soft Skills:
  
  
  
  • Strong communication and interpersonal skills.
  
  
  • Ability to work independently and take initiative.
  
  
  • Team-oriented mindset with the ability to collaborate effectively with diverse personalities.
  
  
  • Professional demeanor and presentation.
  
  
  • Problem-solving skills and the ability to ask insightful questions.
  
  
  • Comfortable handling high-pressure situations and being put on the spot.
  
  
  
  

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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