Job Description

Employee Benefits Client Manager

Job Summary

Seeking a dedicated and experienced Employee Benefits Client Manager to join a growing team. This role is responsible for managing a middle-market book of business, providing high-quality client service, supporting renewals and plan strategy, and maintaining strong client relationships. The ideal candidate will have a solid background in employee benefits, strong knowledge of compliance and plan design, and the ability to collaborate effectively in a team-oriented environment.

Responsibilities

• 
  

  Serve as the primary point of contact for client questions, claims support, and compliance documentation

  
  


• 
  

  Manage client engagement, renewals, and plan design for a middle-market book of business

  
  


• 
  

  Collaborate with internal team members to ensure client satisfaction and effective service delivery

  
  


• 
  

  Utilize Applied Epic and benefits administration platforms such as Employee Navigator, along with other HR and payroll tools

  
  


• 
  

  Maintain strong relationships with insurance carriers and other partners

  
  


• 
  

  Support account retention and growth through proactive client service and relationship management

  
  


• 
  

  Assist clients with benefits-related questions and provide guidance regarding available plan options and resources

  
  

Qualifications/Requirements

• 
  

  Proven experience in employee benefits account or client management, preferably with middle-market accounts

  
  


• 
  

  Holds an active L&H (Life and Health) insurance license

  
  


• 
  

  Familiarity with agency management software such as Applied Epic

  
  


• 
  

  Experience with Employee Navigator or similar benefits administration platforms is preferred

  
  


• 
  

  Strong knowledge of employee benefits compliance and plan design

  
  


• 
  

  Excellent communication, organization, and client relationship management skills

  
  


• 
  

  Ability to work collaboratively in a team-oriented environment

  
  


• 
  

  Commitment to ongoing professional development and relevant industry designations

  
  

Compensation Package

• 
  

  Salary Range: $65,000 - $85,000, with potential compensation up to $110,000 for highly qualified candidates

  
  


• 
  

  Bonus: Company performance-based bonus with additional earning potential for professional designations

  
  


• 
  

  Professional Development: Certification and continuing education costs covered

  
  


• 
  

  Benefits: Comprehensive benefits package

  
  


• 
  

  Work Arrangement: Hybrid opportunity available based on tenure and performance

  
  

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-TR2