New Job Opening: Employee Benefits Account Manager in Hamilton Township, NJ

Job Description

Employee Benefits Account Manager

Job Summary

Seeking a dedicated and experienced Employee Benefits Account Manager to manage and service a designated small-group book of business. This role is pivotal in delivering proactive, value-added services that enhance client experience, retention, and account profitability. As the primary day-to-day service contact for assigned clients, will handle renewals, enrollments, compliance support, and ongoing benefits administration needs.

Compensation Package

• Salary Range: $50,000 - $75,000 annually


• Benefits Include:
  
  
  
  • Paid Time Off (PTO)
  
  
  • Comprehensive Insurance Options: Medical, Dental, Vision, Long-Term Disability, Short-Term Disability.
  
  
  
  

Responsibilities

Small Group Account Management

• Serve as the primary service contact for assigned small employer benefits clients, addressing inquiries and resolving issues to ensure client satisfaction.


• Manage annual renewals, including data collection, quoting, plan comparisons, and proposal preparation.


• Coordinate open enrollment activities, including employee communications and enrollment support.


• Process new business submissions, additions, terminations, and life event changes.


• Resolve carrier, billing, claims, and eligibility issues in a timely and professional manner.


• Deliver value-added services such as compliance guidance, HR tools, employee education, market trends, plan performance, and wellness initiatives.


• Educate clients on benefit plan options, features, and enrollment processes through workshops, webinars, and individual consultations.


• Promote service tools and technology platforms to enhance client engagement.

Internal Collaboration and Revenue Support

• Provide a seamless client experience and identify upsell and cross-sell opportunities (e.g., dental, vision, life, disability, voluntary benefits).


• Maintain accurate client records and documentation within the agency management system.


• Support onboarding of new clients and ensure smooth implementation.


• Track service activity, renewal timelines, and client deliverables.


• Meet service-level standards and retention goals.


• Actively participate in department and company meetings.

Qualifications/Requirements

Required Qualifications

• Minimum of 1 year of experience in employee benefits or insurance.


• At least 1 year of account management experience.


• Strong understanding of group health insurance and ancillary benefits.


• Excellent customer service and communication skills.


• Strong organizational and time management abilities.


• Ability to manage multiple accounts and deadlines.


• Proficiency with Microsoft Office and agency management software.

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