New Job Opening: German-speaking Technical Solution Specialist to Brno, Czech Republic in Brno, Czec

Do you want to join an international team in Brno? We are looking for German-speaking Technical Support Specialists who are passionate about delivering outstanding IT support and helping users resolve technical issues.

Join a newly established team supporting employees of a globally recognized home furnishing company. Enjoy a hybrid work model, comprehensive training, long-term career opportunities, and a relocation package for candidates moving from another EU country.

About the company

Our client is a global leader in digital services and consulting, providing business consulting, technology, engineering solutions, and end-to-end business process management services. They support some of the world's most recognized brands by delivering innovative digital solutions and helping organizations accelerate their digital transformation.

What will you do?

• Provide first-level technical support, service restoration, and fulfillment of service requests


• Act as the link between end users and product teams


• Register, analyze, prioritize, resolve, and assign incoming support cases within agreed service levels


• Communicate with end users regarding the progress of ongoing cases


• Deliver support in accordance with KPIs, OKRs, and internal service agreements


• Maintain accurate and detailed documentation of incidents


• Resolve more complex technical issues within the assigned business area using different support channels


• Contribute to improving user productivity through efficient technical support

Candidate profile

• Fluent in German and English, both written and spoken


• Business-level Czech language skills are a plus


• Good understanding of the supported business area and connected products and services


• Knowledge of ITIL, Agile frameworks, and service governance principles


• Strong knowledge of IT products, services, and terminology


• Excellent prioritization and problem-solving skills, especially during business-critical situations


• Ability to work efficiently under pressure and meet deadlines


• Strong communication and customer service skills

Employer offers

• Hybrid work model


• Relocation package for candidates relocating from another EU country


• 25 days of paid annual leave


• Performance bonus


• Meal allowance


• Multisport card


• Benefit card


• Modern office in the center of Brno with game room, silent zone, and kitchen facilities


• Expat Assistance Services


• Team-building activities


• Long-term career opportunities

About Brno

Brno is the second-largest city in the Czech Republic and a thriving international hub known for its excellent quality of life, vibrant cultural scene, and affordable living costs. With a welcoming expat community, outstanding public transport, and a lively city center, Brno offers an ideal environment for both professional growth and an enjoyable lifestyle.

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