New Job Opening: Liability Claims Manager- Remote in Irvine, CA

About the Opportunity

A growing organization within the insurance and claims industry is seeking an experienced Liability Claims Manager to lead the operations, performance, and strategic direction of a designated claims unit. This leadership role is responsible for driving operational excellence, developing high-performing teams, ensuring regulatory compliance, and overseeing complex liability claim operations.

The ideal candidate will bring a strong background in liability claims administration, proven leadership experience, and the ability to balance client service, operational efficiency, and employee development.

Key Responsibilities

• Lead and manage the day-to-day operations of a liability claims team.


• Provide leadership, coaching, mentoring, and performance management for claims professionals.


• Ensure adherence to established claims handling best practices, regulatory requirements, and operational standards.


• Develop and implement workflows, procedures, and process improvements that enhance quality, consistency, and efficiency.


• Monitor staffing needs, workforce planning, retention efforts, and team productivity metrics.


• Review and provide guidance on complex, high-exposure, and authority-level claims.


• Partner with senior leadership to support departmental goals, strategic initiatives, and business objectives.


• Drive continuous improvement initiatives focused on operational excellence and customer satisfaction.


• Foster a collaborative, professional, and service-oriented culture.


• Travel occasionally for meetings, training, and business-related events.

Qualifications

• Extensive knowledge of liability claims administration, investigation, evaluation, negotiation, and resolution.


• Strong understanding of jurisdictional regulations, statutes, and claims compliance requirements.


• Demonstrated ability to lead teams, develop talent, and achieve operational results.


• Excellent communication, presentation, and stakeholder management skills.


• Strong analytical, organizational, and problem-solving abilities.


• Ability to manage competing priorities in a fast-paced environment.


• Proficiency with claims management systems and standard business software applications.

Preferred Experience

• Bachelor's degree or equivalent combination of education and industry experience.


• Minimum of 6 years of liability claims experience, including complex claim oversight.


• Minimum of 2-4 years of supervisory or management experience leading claims teams.


• Proven track record of advancement and success within liability claims operations.