New Job Opening: P&C Insurance Assistant CSR in North Andover, MA

Job Description

P&C Insurance Assistant CSR

Job Summary

Seeking a dedicated and detail-oriented P&C Insurance Assistant Customer Service Representative (CSR) to join a growing team. This role is pivotal in supporting a personal and commercial lines insurance operations, ensuring smooth day-to-day processes and exceptional customer service. If you are organized, proactive, and eager to contribute to a dynamic environment, we encourage you to apply.

Compensation Package

• Salary Range: $45,000 - $55,000 (commensurate with experience)


• Benefits: Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

• Serve as a backup for telephone and counter reception duties.


• Prepare and manage the daily cancellation list.


• Address personal and commercial lines billing inquiries.


• Handle mortgagee/lienholder verifications and updates.


• Process personal umbrella and flood insurance renewals.


• Draft and send follow-up emails to customers regarding claims.


• Prepare renewal letters and policies for mailing.


• Perform various computer-related tasks to support operations.

Qualifications/Requirements

• Licensure: P&C license preferred but not required.


• Experience: Open to candidates ranging from entry-level to experienced professionals.


• Technical Skills: Familiarity with AMS360 software is a plus.


• Account Knowledge: Experience with standard personal lines (e.g., home, auto, umbrella) and generalist commercial lines (e.g., real estate, contractors, construction) is advantageous.


• Key Attributes: Strong attention to detail, excellent organizational skills, and a customer-focused mindset.

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