New Job Opening: Personal Lines Customer Service Representative in Jacksonville, FL

Job Description

Personal Lines Customer Service Representative

Job Summary

Seeking a dedicated and experienced Personal Lines Customer Service Representative to join a growing team. This role is an integral part of a Personal Lines department, which consists of three teams: Sales, Quoting Specialists, and Customer Service Representatives. The ideal candidate will have a strong background in insurance servicing, a proactive approach to client management, and a passion for delivering exceptional customer service.

Compensation Package

• Salary Range: $50,000 - $65,000 annually


• Incentives: 20% commission on any account rounding and new business brought into the agency


• Benefits: Comprehensive medical, dental, and vision insurance


• Professional Development: Access to a dedicated Learning and Development department for career growth and advancement

Responsibilities

• Handle all aspects of policy servicing, including policy changes, endorsements, and renewals


• Provide exceptional customer service to a portfolio of approximately 6,000 clients with $20M in premiums


• Collaborate with the Sales and Quoting Specialist teams to ensure seamless client experiences


• Identify opportunities for account rounding and cross-selling to enhance client coverage


• Maintain accurate records and documentation in the agency management system

Qualifications/Requirements

• Licenses/Designations: Property & Casualty (P&C) license required


• Experience: Minimum of 2 years in a similar role; candidates with experience at NJM are highly preferred


• Technical Skills: Familiarity with Epic software is a significant advantage but not mandatory


• Work Schedule: Hybrid role with in-office presence required on Tuesday, Wednesday, and Thursday


• Soft Skills: Strong communication, organizational, and problem-solving abilities

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