New Patient Coordinator

 We are searching for compassionate and energetic individuals to join our team! We are seeking a Full-time New Patient Coordinator for our Greensboro office. Come play a part in changing the lives of patients every day and work for an organization that has consistently been named one of the area's Top Workplaces. 

 The ideal candidate has at least 1 year experience in a medical office with knowledge of medical terminology.  Must be able to work in an extremely fast-paced environment with a high volume of referrals and appointment requests daily. Must have the ability to read through notes and extract pertinent information to apply scheduling criteria.  The qualified candidate will have an enthusiastic can-do attitude with a willingness to learn and give input.  

• Handles a high-volume of appointment calls for multiple providers in a timely, courteous manner.

• Works as a liaison between the patient and clinical staff to ensure proper scheduling of appointments.

• Interacts with patients, referring physicians and hospital staff by phone, fax and email.

• Schedules appointments electronically utilizing a patient portal system for Neurosurgeons and Physiatrists.

• Monitors all schedules for accuracy and gaps.

• Maintains a general knowledge of diagnoses specific to neurosurgery and insurance plans.

• Ability to multi-task while working as a team to handle last minute changes that may occur to the providers' schedules. 

• Other duties as assigned by changing needs, patient flow, or physician request. 

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of this position.?CNSA retains the discretion to add to or change the job responsibilities of any position at any time with or without notice. 

  Hours: Monday – Friday: 8:30 am - 5:00 pm Company Culture Expectations:

• Reflects CNSA Core Values in all job responsibilities and interactions
  • Compassion: Treats others with compassion and empathy
  • Teamwork: Collaborates with all team members
  • Communication: Communicates effectively and with positivity
  • Integrity: Acts with integrity and accountability
  • Innovation: Remains open-minded to new ideas and continual improvement
  • Community: Treats every patient and team member as a part of the CNSA community
• Participates in department or system wide improvement plans
• Performs high quality work that is neat, accurate, complete, and on time
• Offers assistance to all patients by promptly responding to requests and needs
• Asks questions to gain full understanding of assignments
• Adapts to changing assignments and responsibilities