New Patient Coordinator

Receives all new patient referrals, builds charts, circulates new patient form, and works closely with front office supervisor to monitor status of referral. 

Fax thank you letter to referring provider. 

Call patients when referral received, obtain insurance information and any missing basic patient information to complete chart. 

Provides initial insurance information to preauthorization team. 

Obtains a release of information from patient when needed. 

Contacts referring provider and other pertinent facilities for additional records required by Beacon before the patient is seen. 

Communicates appropriately with back-office team and providers for scheduling parameters for specific referral. 

Communicates with patient to arrange new patient appointment and set expectations around first visit needs. 

Closes out referral and inputs information in electronic chart. 

Manages current and future electronic schedules to ensure appropriate, timely scheduling. 

Sends new patient information packets including map, ROI’s, etc. when needed. 

Maintains new patient spreadsheet daily and monthly referral summaries. 

Maintains unscheduled new patient appointments to ensure patients are scheduled within the mandatory timeframe. 

Operates multiple medical software programs including Microsoft office. 

Responsible for documenting and maintaining processes for new patient coordination. 

May operate as back-up front office, checking in patients and participating in the phone answering throughout the day. 

Creates and supplies clinic with new patient packets. 

Collaborates with fellow NPCs to ensure cross training, coverage, and organization between workflows.