New Patient Coordinator/Health Information Coordinator

POSITION SUMMARY:

This position integrates Health information coordination’s and New Patient Coordinator duties. The New Patient Coordinator/Health Information Coordinator is responsible for all new patient intake, registration processes, scheduling/coordinating patient for sliding fee and preparation/analysis of statistical reports for administration. Duties also include but are not limited to a variety of tasks to ensure that faxed/mailed records are ready for clinical access and review pending scheduled appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Perform intake and registrations for all new patients and coordinate all information with the New Patient Intake RN. 
2. Schedule new patient visits and provide EOM report on new patient enrollment/visit status. 
3. Facilitate all new patient needs with all programs available such as but not limited to, Sliding Fee, ACA programs. 
4. Receives faxed and mailed documents, checks for urgency and prioritizes accordingly, scans and assigns documents electronically. Processes daily mail. Proper indexing/dates. Time management.
5. Scans internal medical records and documents into ECW as needed.
6. Updates medical records by assigning received documents to the proper patient file and assigning to the appropriate clinical staff person to review.
7. Sends out faxes when needed for provider offices.
8. Answers health information calls from outside offices/patients/emergency rooms/labs/DHHS/SSA HEDIS reviews/TTR.
9. Copies and mails records as authorized for outside providers, lawyers, etc.
10. Responsible for general neatness of the health information/medical records room.
11. Receives faxed and mailed documents, checks for urgency and prioritizes accordingly; scans and assigns documents electronically.
12. Scans internal medical records and documents into ECW as needed.
13. Updates health information records by assigning received documents to the proper patient file and assigning to the appropriate clinical staff person to review. 
14. Sends out faxes when needed for provider offices.
15. Provides back up for Patient Services Representatives
16. Brings any complex issues to the Nurse Manager. 
17. Participates in meetings and workflow redesign projects, as requested

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES: 

1. May verify monthly report as needed.
2. Performs other duties and tasks as assigned.

GENERAL EXPECTATIONS:

1. Be committed to the mission of the Bucksport Regional Health Center.
2. Be punctual for scheduled work and use time appropriately.
3. Work in harmonious relationships with all staff, patients, vendors and others.
4. Perform duties in a conscientious, cooperative manner.
5. Perform required amount of work in a timely fashion with a minimum of errors.
6. Be neat and maintain a professional appearance.
7. Maintain confidentiality and protect the Center by keeping information concerning Operations, patients and employees confidential.
8. Participation in community activities as a representative of Bucksport Regional Health Center

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel, including operation of a standard computer keyboard; reach with hands and arms and talk, see and hear; prolonged sitting is required. Eye hand coordination and manual dexterity required. The employee must occasionally lift/move up to 25 pounds, bend, stoop, stretch or crouch. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Work is performed primarily in a medical office setting. Noise level is usually quiet.  

QUALIFICATIONS NEEDED FOR POSITION:

Experience and Skill Requirements: The following experience and skills are considered essential:

• At least two years of experience as a patient service or customer services representative, or the equivalent in related experience, required. Medical office experience preferred.
• Computer experience using Microsoft Windows and Microsoft Office software products (including Outlook) required. 
• Ability to communicate and present information.
• Ability to establish priorities and coordinate work activities.

Education Requirements: The following education requirements are considered essential:

• High School diploma or equivalent with emphasis on office and business skills including, keyboarding, data entry, filing, and multi-tasking, required.

** All requirements and skills are considered to be essential, unless otherwise indicated. **