New York City, Rockefeller Center, Assistant Studio Manager

Studs is a category-defining ear piercing and earring brand named one of "the 10 most innovative companies in retail for 2023" by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment-all at an accessible price point.

Based in the New York City Rockefeller Center Studio, the Assistant Studio Manager will report to the Studio Manager. You will be responsible for executing Studio operations while providing an amazing experience to Studs' clients.

Hourly Rate:

$28.50/hour

Key Responsibilities:

REVENUE

Financial Acumen

Analyzes business reporting to identify opportunities in key business metrics and communicates them effectively
Develops the team's understanding of key business metrics and reporting
Partners with the Studio Manager to execute sales strategies and align the Studio team to continually improve key business metrics to achieve sales plan
Drives Results

Creates a performance-oriented culture by setting clear expectations and targets for Studio team
Maintains an active sales floor presence in service to the clients and team
Actions against Studio's reviews and customer satisfaction surveys
Customer Focus

Serves as a brand ambassador: welcomes and educates clients to the unique Studs' piercing and shopping experience through our selling cycle
Implements ands trains to service recovery best practices
Escalates client feedback to improve the overall Studio experience
OPERATIONS

Optimizes Work Processes

Assumes all Studio Manager responsibilities in their absence
Oversees operations for the Studio including inventory management (transfers, adjustments, and cycle counts), cash management, and supply ordering
Monitors, tracks, and communicates operational trends to the Studio Manager and collaborates on solutions
Decision Quality

Balances analysis, experience, and integrity when making decisions for the overall business
Makes sound decisions, even in the absence of the Studio Manager
Understands when to take action and when to escalate to the Studio Manager
Ensures Accountability

Holds themselves and the team accountable to meet directive execution dates
Acts with a clear sense of ownership over the studio's operational responsibilities
Provides training to the Studio team on operational policy and procedures
TALENT

Builds and Develops Effective Teams

Fosters a sense of belonging and strong team morale through trust and collaboration
Partners with the Studio Manager in recruiting a diverse Studio team
Leads by example and models behavior for the Studio team
Integrity

Prioritizes Studio compliance and ensures the team is accountable to company policies and standard operating procedures
Admits mistakes and is not afraid to escalate when help is needed
Lives out our Core Values
People Centric

Shows consistency by providing best in class service to everyone in the Studio
Provides prompt coaching and feedback with clear actionables
Collaborates with the Studio Manager on new training initiatives needed to grow the team
Requirements:

1 year of comparable Retail Management experience; experience with jewelry, piercing, or hospitality is a plus
40 hours per week, you must be available for five shifts (Monday-Wednesday, Saturday-Sunday)
Comfortable standing for extended periods of time up to 8+ hours
Able to lift, carry, and move at least 20 lbs
Must be able to handle chemicals safely
Driven, creative problem solver that consistently acts with integrity and speaks up
Owner's mindset, with the ability to approach feedback and problems with a positive attitude.
Benefits & Perks

Comprehensive medical, dental, and vision insurance, as well as 401k and monthly lifestyle reimbursement
15 days accrued Paid Time Off, 7 days accrued Sick Time, and 2 Paid Holidays, with additional opportunity to earn time and a half for working Federal Holidays
Three months of paid Parental Leave (biological, adoptive, and foster parents are all eligible)
A paid sabbatical after four years of full-time service
Exclusive employee piercing and jewelry discounts (plus discounts for friends and family)
Learning and development opportunities to support development and foster an inclusive culture

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.

Click here for the Studs Privacy Notice for California Applicants.