New York PIP Customer Service Representative- No Fault

**This role will sit in the Saddlebrook, NJ office **

Job Summary:

This role processes non-complex, non-technical claim related activities within established quality, productivity and process standards on specific losses as directed by management or a claim adjuster. The individual handles a single line of claims or a combination of claims from different segments. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.

Key Responsibilities:

Makes and maintains a connection with the customer by understanding and meeting their needs

Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing

Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)

Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directed

Receives, screens and routes incoming telephone calls and other electronic correspondence

Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards

Generates and sends appropriate forms to insured/claimant for completion

Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties

Supervisory Responsibilities:

This job does have supervisory duties

Preferred Qualifications:

Education and Experience

College degree or equivalent experience

Previous experience in either customer service and/or a related professional work environment preferred

Certificates, Licenses, Registrations

None

Functional Skills

Good organization skills with timely follow-up skills

Good oral and written communication skills

Knowledge of Excel and Word

Performs routine tasks of basic complexity under general supervision

#LI-BB1

National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $35,400 - $44,000 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!