Newcoast Director of Financial Products & Services

OVERVIEW: The Newcoast Director of Financial Products & Services leads strategic growth, product innovation, and financial performance for all F&I and banking products across Retail, Newcoast, Marinas, and the Super Yacht Division with accountability for the profitability of all backend and F&I product programs. This leader increases product penetration across Retail, Newcoast, and Marinas, grows the product agency business, and optimizes partner arrangements to drive profitable scale across the marine industry. The role combines strategic leadership with hands-on oversight of direct after-sales, digital sales, and product delivery, working closely with Operations, Training, and store, service and marina leadership to launch products and support successful execution.

KEY TASKS:

• Own the strategy, performance, and profitability of all F&I products and related backend programs, including extended service contracts, appearance protection, and other ownership protection offerings.


• Develop growth plans that increase product sales and penetration across Retail, Newcoast, the Super Yacht Division, Marinas, and external distribution channels.


• Create and launch new products, establishing business cases, pricing, partner arrangements, and rollout plans. Coordinate with Operations and store, service, marina, and channel leaders to prepare teams and integrate products into daily workflows.


• Manage the product lifecycle, evaluating sales, margins, customer value, and partner performance to improve or discontinue offerings.


• Grow Newcoast’s product agency business with Business Development and channel leaders, expanding distribution through dealers, brokers, OEMs, marinas, and other industry partners.


• Manage product provider relationships and commercial agreements. Optimize pricing, commissions, overrides, and other backend income, ensuring partner commitments are met and earned income is received.


• Lead the direct after-sales team to convert eligible customers who did not purchase products at the point of sale. Partner with Marketing and Technology on targeted campaigns, digital sales, automation, and conversion tracking.


• Integrate product offerings into purchase, service, membership, and renewal journeys across all channels, working with Operations, Marketing, Technology, and business leaders.


• Partner with Training, Operations, and providers on product education, sales tools, and coaching. Deliver training where needed and help Business Managers and channel teams improve penetration and adoption.


• Coordinate product installation and fulfillment with Operations and store and service leaders. Attend installations where needed and ensure proper application, delivery, documentation, registration, billing, and processing.


• Oversee the Galeon limited warranty program, including administration, claims coordination, partner performance, costs, and customer support.


• Evaluate reinsurance opportunities with Finance, legal resources, and industry partners, and recommend viable structures to leadership.


• Develop budgets, forecasts, and performance targets. Report product, after-sales, and agency results, risks, and corrective actions to the President, Financial Services.


• Recruit, coach, and develop direct reports, setting clear responsibilities and holding the team accountable for results.


• Improve sales and administration processes, coordinate with legal and compliance resources, and resolve recurring issues to strengthen customer experience and FANS results.


• Champion Newcoast’s mission, vision, and values; represent the company professionally with customers, partners, and at industry events; and perform other duties as assigned.

KEY RESULT AREAS:

• Direct after-sales revenue and conversion growth.


• Increased F&I product sales, penetration, and profitability across dealers and marinas.


• Budget achievement and accurate forecasting.


• Strong customer experience and FANS results.


• Product agency growth through expanded distribution and increased partner income.


• Effective stakeholder management and coordination with internal leaders, product providers, and distribution partners.