Newport Aquarium Merchandise Supervisor

MAJOR DUTIES AND RESPONSIBILITIES:

• Manage staff up to 30 people depending on the season.


• Provides coaching and discipline, evaluations, and training of Merchandise Team Members and Leads.


• Responsible for developing and distributing personnel schedules for Gift Shop department Team Members and Leads.


• Perform opening and closing duties as necessary.


• Meet financial objectives by assisting in preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.


• Actively participates in regular meetings with leadership, with the goal of constantly reviewing and improving the business.


• Maintain store displays and ensure proper pricing.


• Maintain inventory and ensure items are in stock.


• Maintain accurate record keeping involving business and personnel.


• Ensure new promotions are accurate and merchandised to the company’s standards.


• Formulate and implement processes and procedures for the Gift Shop Department while following company policy and guidelines.


• Assist sales staff in daily activities to achieve sales targets.


• Handle various comments, complaints, and suggestions regarding policy and procedure from guest and hosts.


• Create and maintain an atmosphere of friendliness, courteousness, professionalism and service with guests and hosts.


• Develop and monitor a highly motivated and productive team to ensure guest service and visual merchandising are top quality.


• Assist Revenue Director in entire product cycle: product planning, ordering, receiving, merchandising, transaction.


• Must lead by example exemplifying Herschend Enterprises' core values.


• Work with and alongside team members to ensure a high level of host/guest interaction.


• Provide daily leadership for department team members and leads.


• Demonstrate ability to handle multiple tasks and prioritize effectively.


• Maintain rewards and recognition programs within the merchandise department.


• Monitor and control labor hours by adjusting staffing as necessary to reduce operational expenses.


• Demonstrate ability to lead, build, and motivate a team.


• Demonstrate ability to work effectively in a team-oriented environment.


• Responsible for maintaining PCI (Payment Card Industry) compliance, ensuring that staff is trained and training is current.


• Proven ability to anticipate and solve problems with adaptability, flexibility, and teamwork.


• Create and maintain standard operating procedure (SOP) documentation for all processes in the retail operation.


• Maintains job descriptions, training curriculum and requirements.


• Manage, track and order supplies and inventory as needed.


• Establish, evaluate and adjust staffing levels to compensate for seasonal shifts in business in order to maximize financial return on labor.


• Perform other duties or assignments as requested by the Revenue Director.

QUALIFICATIONS:

• Minimum of two years’ experience in supervisory or retail management role.


• Proficient in Microsoft Office.


• High volume retail experience preferred.

REQUIREMENTS:

• Successful completion of pre-employment background check


• Ability to remain on feet for long periods of time, climb stairs, bend and stoop


• Physical strength, including the ability to lift up to 50 pounds

WHAT YOU’LL GET:

• Comprehensive medical, dental, and vison insurances


• 40 sick hours, 40 personal hours, 8 Holidays, 80 Vacation Hours annually


• Profit Sharing and 401K Plan with company match


• Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties


• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period


• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop


• Discounted tickets and annual passes for friends and family


• Training and development

You can expect to work on projects that have never been done before – ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start…and through to the end. You can expect to work in an environment that is highly innovative and low in politics – truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master’s degrees. Most of these programs are fully funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU

Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving – give us purpose and guidance.