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Night Audit

icon building Company : Salem
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Night Audit



Night Auditor


 


Position Summary


The Night Auditor is responsible for balancing the daily revenue and expense transactions for the hotel while providing exceptional guest service in a professional and genuinely friendly manner. This role may also serve as the manager-on-duty during the shift and ensures the successful overnight functioning of the Front Office.


Key Responsibilities



  • Post appropriate charges and transactions to guest accounts.

  • Maintain, review, post, and/or transfer charges and deposits to master accounts.

  • Investigate or analyze out-of-balance situations and complete necessary corrections.

  • Prepare daily revenue summaries and front office statistical reports.

  • Perform end-of-day system procedures and prepare systems for the next day’s operations.

  • Serve as night manager-on-duty as assigned and complete the MOD report.

  • Assist guests with check-in, check-out, and general inquiries regarding rates, room types, amenities, and local area information.

  • Resolve guest complaints using the company’s Guest Service Recovery method, escalating when necessary.

  • Complete end-of-shift reports and deposits following company cash-handling standards.

  • Maintain awareness of security and safety concerns and notify supervisors of risks.

  • Keep work areas clean and organized and maintain safe work habits.

  • Perform additional duties as needed, required, or directed.


Qualifications



  • One year of experience in a similar position or guest service agent experience with relief night audit responsibilities preferred.

  • Knowledge of accounting procedures and strong attention to detail.

  • Ability to communicate clearly and professionally through proper grammar and active listening.

  • Ability to operate a variety of computer applications.

  • Availability to work weekends, holidays, overtime, and alternating shifts.

  • Ability to stand for prolonged periods (up to 4 hours or more).

  • Ability to perform very light, infrequent physical movements such as bending, stretching, stooping, or squatting.

  • Primarily indoor work environment within hotel facilities.




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About the Company

Salem

Damage Restoration including Water Damage, Fire Damage, and Mold Remediation (mold removal), are our specialties here at ServiceMaster of Salem

Read more about the company

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