Night Auditor

Position Summary

The Night Auditor is responsible for balancing the daily revenue and expense transactions for the hotel while providing exceptional guest service in a professional and genuinely friendly manner. This role may also serve as the manager-on-duty during the shift and ensures the successful overnight functioning of the Front Office.

Key Responsibilities

• Post appropriate charges and transactions to guest accounts.


• Maintain, review, post, and/or transfer charges and deposits to master accounts.


• Investigate or analyze out-of-balance situations and complete necessary corrections.


• Prepare daily revenue summaries and front office statistical reports.


• Perform end-of-day system procedures and prepare systems for the next day’s operations.


• Serve as night manager-on-duty as assigned and complete the MOD report.


• Assist guests with check-in, check-out, and general inquiries regarding rates, room types, amenities, and local area information.


• Resolve guest complaints using the company’s Guest Service Recovery method, escalating when necessary.


• Complete end-of-shift reports and deposits following company cash-handling standards.


• Maintain awareness of security and safety concerns and notify supervisors of risks.


• Keep work areas clean and organized and maintain safe work habits.


• Perform additional duties as needed, required, or directed.

Qualifications

• One year of experience in a similar position or guest service agent experience with relief night audit responsibilities preferred.


• Knowledge of accounting procedures and strong attention to detail.


• Ability to communicate clearly and professionally through proper grammar and active listening.


• Ability to operate a variety of computer applications.


• Availability to work weekends, holidays, overtime, and alternating shifts.


• Ability to stand for prolonged periods (up to 4 hours or more).


• Ability to perform very light, infrequent physical movements such as bending, stretching, stooping, or squatting.


• Primarily indoor work environment within hotel facilities.