Position Summary

The Night Auditor is responsible for the overnight operation of Benny's Colville Inn, ensuring a smooth and secure guest experience while performing the nightly financial audit, reconciling all revenue transactions, and preparing the property for the next business day. This role is a trusted position requiring strong attention to detail, independent judgment, and the ability to deliver exceptional service to guests during late-night and early-morning hours

Key Responsibilities

Front Desk & Guest Services

• Serve as the sole on-site representative of the hotel from 11:00 PM to 7:30 AM, handling all guest needs with professionalism and urgency.

• Process check-ins and check-outs, issue room keys, and assign rooms using the OpenHotel PMS.

• Respond promptly to guest inquiries, requests, and complaints; resolve issues independently or escalate appropriately.

• Post room charges, incidental charges, and payments accurately in the PMS.

• Answer phone calls, take reservations, and provide information about the hotel and local area (including outdoor recreation, local dining, and services in the Colville and Stevens County area).

• Perform wake-up calls and manage guest requests for luggage assistance, directions, or local information.

Nightly Audit & Financial Reconciliation

• Run and balance the nightly audit in OpenHotel PMS, ensuring all revenue, rooms, and transactions from the prior business day are properly closed.

• Reconcile room revenue, food & beverage charges, payment processing, and miscellaneous charges.

• Verify that all credit card transactions have been settled and flag any discrepancies for the General Manager.

• Prepare and distribute daily revenue reports, including occupancy, ADR, and RevPAR summaries.

• Compile the Night Audit Report package and leave it ready for management review at the start of the business day.

• Identify and correct posting errors; communicate unresolved variances clearly in shift handoff notes.

Safety, Security & Property Oversight

• Conduct regular property oversights throughout the shift to monitor security, safety, and overall property conditions.

• Monitor entrance and parking areas; report and document any suspicious activity.

• Respond to emergency situations (fire, medical, weather) per established SOPs and coordinate with emergency services as required.

• Enforce quiet hours and hotel policies; address noise complaints and guest conduct issues, if any, courteously and firmly.

• Complete and log all required safety checks (exterior doors, laundry, equipment) per the Night Audit Checklist.

Administrative & Shift Handoff

• Complete all items on the Night Audit Checklist before the end of shift.

• Log all significant events, guest concerns, and maintenance needs in the shift log.

• Prepare housekeeping reports and occupancy lists for the morning team.

• Restock and organize the front desk area; ensure supplies are available for the day shift.

• Brief the incoming Morning Agent on any outstanding guest changes, pending arrivals, or maintenance concerns.

Qualifications

Required

• High school diploma or equivalent.

• Minimum 1 year of customer service experience; hotel front desk experience strongly preferred.

• Proficiency with computers and point-of-sale or property management software; ability to learn OpenHotel PMS.

• Basic math skills and comfort with financial reconciliation and cash handling.

• Ability to work independently with minimal supervision during overnight hours.

• Strong written and verbal communication skills for guest interaction and shift documentation.

• Must be available to work overnight shifts including weekends and holidays.

• Must be 18 years of age or older.

Preferred

• Prior night audit experience at a hotel or motel.

• Experience with Microsoft Excel for spreadsheet input.

• Experience with QuickBooks or general accounting software.

• CPR/First Aid certification a plus.

• Bilingual (English/Spanish) a plus.

Physical Requirements

• Ability to stand, walk, and remain alert for the duration of an 8-hour overnight shift.

• Ability to lift up to 30 lbs (luggage assistance, supply restocking).

• Ability to perform property walks including stairwells and exterior areas in varying weather conditions.

• Ability for some sidewalk snow removal if needed.

Compensation & Benefits

• Competitive hourly wage commensurate with experience.

• Overnight/shift differential pay available.

• Sick Pay time off accrual.

• Employee discounts on hotel stays.

• Opportunities for advancement within the property.

• Employer-processed payroll direct deposit available.