Night Audit

NIGHT AUDITOR

Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion.

Duties include:

Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys
Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill
Handles incoming guest phone reservations
Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
Handles all guest complaints or problems to exceed the guest expectations
Handles all guest service requests, makes change
Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages
Conducts security walks
Keeps records of room availability and guest's accounts. Operates front desk software
Maintains a balanced cash/billing drawer
Welcome guests and respond to requests in a prompt and professional manner
Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
Knows how to use office equipment
Knows all safety and emergency procedures
Maintains awareness of all rates
Setting wake up calls
Printing and delivering notices to guests
Stocks linens and supplies at front desk for the following day
Generates automated audit reports for manager's review
Communicates with the previous and following shifts
Ensures compliance with energy conservation and job safety requirements
Proactively maintain assigned areas and equipment
Ensure efficient completion of daily assignments in a timely manner
Report all safety concerns to management
Attend and participate in all mandatory trainings
Flexible with schedule and assignments
Maintain effective performance under pressure
May perform similar duties as requested by supervisor
Requirements: Good customer service skills
Ability to work independently and with others
Good communication skills
Attention to detail
Ability to multi task
Displays good initiative