Night Auditor

Job Title:        Night Auditor

Reports To:    General Manager

FLSA Status:    Non-Exempt

Summary:    The Night Auditor is responsible for checking guests into the hotel while reconciling the previous day’s business. 

Days/Shifts:  16-24 hrs/2-3 days per week; 11pm - 7am

Requirements:  Weekend and holiday availability

Essential Duties and Responsibilities:

• Completes reservations, guest check-in and check-out process in a hospitable and friendly manner


• Provides good customer service


• 
  Maintains  accurate  guest  and  room  status  information  by  completing  thorough reviews as assigned
  


• Maintains consistent communication especially with all departments; including end of shift emails


• Performs end of day audit process/paperwork


• Researches and attempts to resolve problems within established guidelines


• Assists with cleaning/maintaining public areas and setting up the breakfast/coffee bar


• Stocks Market/Suite Shop/Front Desk


• Performs all other duties as may be assigned

Competencies:

• Customer Service - Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meet commitments.


• Safety - The employee is safety conscious about the work environment and equipment. The work area is free of debris to prevent trip and slip hazards. All products and equipment are stored in its proper location. All safety guards and other safety devices are in its proper location, are functional, and utilized effectively on a consistent basis. Standard operating procedures, safety work rules and good general manufacturing practices are followed on a daily basis.


• Communication:  Ability to read, analyze, and interpret documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc.


• Computer Skills: General computer knowledge including but not limited to: Excel, Word, Microsoft Outlook, Access database, Adobe, and Internet Explorer.  Website training a plus. 


• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.


• Professionalism - Approaches others in a tactful manner; Reacts well under pressure.


• Time Management – Prioritizes work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

Qualifications:

Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) preferred. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job requires the employee to regularly talk or hear and frequently to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, far vision, color vision, peripheral vision, depth perception, ability to adjust focus, climbing stairs, grasping, and pushing/pulling.